Now Assist Skill Kit

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist Skill Kit

    The ServiceNow Now Assist Skill Kit enables customers to create and publish custom prompts and skills for Now Assist, enhancing flexibility and customization of generative AI capabilities within the platform. This empowers users to tailor AI interactions to better meet their organizational needs.

    Show full answer Show less

    Key Features

    • Custom Prompt and Skill Creation: Design and deploy personalized AI prompts and skills to extend Now Assist functionality.
    • Configuration Options: Adjust prompt and deployment settings to optimize AI behavior and integration.
    • Support and Resources: Access community forums, known error portals, and customer support for troubleshooting and guidance.
    • AI Limitations Awareness: Understand that AI outputs may not always be accurate or appropriate; human oversight is essential, especially in sensitive areas like healthcare, finance, and security.
    • Data Handling and Privacy: Data from customer instances is transferred to centralized ServiceNow environments and potentially third-party cloud providers under strict compliance policies. Customers can opt out of data collection used to improve AI models.

    Important Considerations

    • Not all model providers and Now Assist features are available in all regions or environments, including in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, and regulated markets.
    • Customers should regularly check for updates on feature and model availability in future releases.
    • Compliance with ServiceNow’s AI Acceptable Use Policy is required.

    What Customers Can Expect

    By using the Now Assist Skill Kit, customers gain the ability to customize AI-driven interactions, improving user experience and operational efficiency. However, due to evolving AI capabilities and regional restrictions, customers must remain informed about feature availability and exercise appropriate oversight to ensure accuracy and compliance.

    Use ServiceNow® Now Assist Skill Kit to create and publish custom prompts and skills for Now Assist. Creating custom skills and prompts enables you to have greater flexibility with Now Assist's generative AI capabilities.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.