Extend Your Employee Center to Pro

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Extend Your Employee Center to Pro

    The Extend Your Employee Center to Pro Accelerator offers Impact customers guidance on enhancing their Employee Center with Pro features. It covers essential functionalities such as Content Experiences, Publishing, and Employee Communications, and provides resources to boost adoption and usage of Employee Center Pro capabilities.

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    Key Features

    • Session Preparation: Provision a temporary instance and activate Employee Center Pro plugins.
    • Customer Coaching Session #1: Up to 90 minutes focusing on Employee Center Pro capabilities, administrative settings, maintenance activities, and access to leading practice guides.
    • Customer Coaching Session #2: Optional session (up to 60 minutes) for Q&A about Employee Center Pro.

    Customer Resource Responsibilities

    • Platform Owner: Oversees platform governance and alignment with business strategy.
    • System Administrator(s): Maintains ServiceNow platform stability and manages application support.
    • UX and OCM Experts: Focus on user experience and organizational change management.
    • Developer(s): Responsible for coding on the ServiceNow platform.
    • Other Customer Roles: Ensure employee experience and engagement.
    • Trusted Service Partners: Attend coaching sessions to learn best practices.

    Key Outcomes

    Customers can expect a structured approach to implementing Employee Center Pro features, improved user engagement, and access to critical resources designed to support their platform's functionality. Note that some services may not be available to customers in restricted environments or self-hosted instances.

    The Extend Your Employee Center to Pro Accelerator provides prescriptive guidance on extending the Employee Center capabilities to include Pro features.

    Overview

    Extend Your Employee Center to Pro provides Impact customers with guidance on how to extend  their current Employee Center implementation with  Employee Center Pro features. Through an overview of Employee Center Pro features, such as Content Experiences, Publishing, and Employee Communications, customers are  educated on the features available with Employee Center Pro.

    Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading  practice guides on how to best increase adoption and usage of the Employee Center Pro capabilities.  For additional information, see Employee Center Pro features and interface.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance 
    • Activate Employee Center Pro plugins
    ​
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Overview of Employee Center Pro capabilities
    • Review of key administrative settings
    • Discuss key maintenance activities
    • Leading practice guides and resources
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)​
    Opportunity for Q&A related to Employee Center Pro

    Request Customer Resources

    Customer Resource Responsibilities
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    UX and OCM Experts (Recommended) Primary stakeholders for user experience and organizational change management.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Other Customer Roles (Recommended) Primary stakeholders responsible for employee experience and engagement, including Knowledge, Portal, and Catalog Managers.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information / access

    Refer to the applicable Impact Accelerator description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers, except for their internal  use.

    ServiceNow resources are not responsible for recommendations on a customer’s sub-production or production instances.