Jumpstart Your CMDB

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Jumpstart Your CMDB

    The Jumpstart Your Configuration Management Database (CMDB) Accelerator is designed for Impact customers to gain a thorough understanding of CMDB capabilities. It aims to help customers create effective strategies for utilizing ServiceNow resources, including the CMDB Workspace, CI Class Manager, and Reconciliation rules. This Accelerator is available under the Impact Guided, Advanced, and Total packages.

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    Key Features

    • Session Preparation: Provisioning a temporary instance and installation of necessary CMDB-related plugins.
    • Customer Coaching Sessions:
      • Session #1: A 90-minute overview of CMDB functionalities including tools like the CMDB workspace, Reconciliation Engine, and health dashboards.
      • Session #2 (Optional): Up to 60 minutes for Q&A about CMDB resources.
    • Temporary Instance Access: Customers receive 30 days of access to a temporary instance.

    Key Outcomes

    To ensure effective participation, specific customer roles and responsibilities are outlined:

    • Platform Owner: Oversees the ServiceNow platform and aligns team strategies.
    • System Administrator(s): Maintains platform stability and manages application support.
    • Process Owner(s): Ensures business processes are effective and fit for purpose.
    • Developer(s) (Recommended): Responsible for coding on the ServiceNow platform.
    • Trusted Service Partners (Recommended): Attend coaching sessions for best practices.

    It is important to note that this Accelerator may not be available for certain customers, including those in restricted data centers or self-hosted environments, and ServiceNow will not implement recommended configuration changes in customer instances.

    The Jumpstart Your Configuration Management Database (CMDB) Accelerator provides a demonstration of the possibilities and capabilities of CMDB.

    Overview

    Jumpstart Your CMDB provides Impact customers with a comprehensive overview of platform CMDB capabilities to ensure customers have a sound understanding of CMDB fundamentals and a strategic plan for success. Our goal is to place customers in a position for success from the very start, enabling you to create a strategy for leveraging ServiceNow resources. Resources include the CMDB Workspace, CI Class Manager, and Reconciliation rules to streamline working in your CMDB. See Configuration Management for information on CMDB.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Session Preparation
    • Provisioning of a temporary instance
    • Install or update necessary CMDB related plugins
    Customer Coaching Session #1 (up to 90 min)

    Includes the following:

    • Overview and demonstrate CMDB
    • Review of the functionality of CMDB tools:
      • CMDB workspace
      • Identification Reconciliation Engine
      • CMDB Data Manager
      • CMDB health dashboards
    • Temporary instance with 30 days granted access
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    Opportunity for Q&A related to CMDB

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 

    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Process Owner(s) (Required) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information / access

    Refer to the applicable Impact Accelerator description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow is not responsible for implementing any of the recommended CMDB configuration changes in Customer’s sub-production or production instances.