Jumpstart Your Migration of Platform Analytics

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Jumpstart Your Migration of Platform Analytics

    The Jumpstart Your Migration of Platform Analytics Accelerator is designed to help ServiceNow Impact customers successfully prepare for and migrate their Platform Analytics content. It provides a detailed walkthrough of the migration process using a clone of the customer's instance, addressing common questions, challenges, and next steps. This accelerator offers guidance and best practices to ensure a smooth transition to the updated Platform Analytics environment. It is available for Impact Guided, Advanced, and Total packages.

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    Key Features

    • Session Preparation: Includes provisioning a temporary instance and reviewing the customer’s current Platform Analytics implementation and migration readiness.
    • HealthScan: Running the Platform Analytics HealthScan to identify issues and readiness (if applicable).
    • Customer Coaching Sessions:
      • Session #1 (Up to 90 minutes): Covers readiness activities, migration steps, core ServiceNow content updates, a walkthrough of the customer-specific migration process, and recommendations based on initial review. Customers get 30 days of access to the temporary instance.
      • Session #2 (Optional, up to 60 minutes): Provides an additional opportunity for Q&A regarding the migration process.

    Customer Responsibilities

    Successful engagement requires involvement from various customer roles:

    • Platform Owner (Required): Oversees the ServiceNow platform, provides leadership, and ensures alignment with business strategy.
    • System Administrator(s) (Required): Maintains platform stability, supports application maintenance, and manages configuration tasks.
    • Reporting Lead(s) (Required): Coordinates with the Impact Accelerator Consultant, provides access to resources, and drives engagement actions.
    • Developer(s) (Recommended): Supports coding and customization.
    • Process/Service Owner(s), Process Lead(s), Service Manager(s), Trusted Service Partners (Recommended): Provide subject matter expertise and support governance and best practices.

    Important Notes

    • The accelerator is not available in certain restricted environments, including some self-hosted or managed service provider scenarios.
    • ServiceNow is not responsible for implementing recommendations on customer sub-production or production instances.
    • Additional details and legal terms are provided in the applicable Impact Accelerator Description.

    The Jumpstart Your Migration of Platform Analytics Accelerator provides a demonstration of how to successfully prepare and migrate your Platform Analytics content.

    Overview

    Jumpstart Your Migration of Platform Analytics provides Impact customers with an overview of the changes required to migrate your Platform Analytics content. The Accelerator includes walking through the migration process with a clone of the customer's instance and highlighting some typical questions, issues, and next steps. Advice and direction are provided to prepare for the change.

    See Platform Analytics for additional information on Platform Analytics applications.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    What You Get

    Session preparation
    • Provisioning of a temporary instance
    • Review of customer’s Platform Analytics implementation and migration readiness
    • Run Platform Analytics HealthScan (if applicable)
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Overview of readiness activities (organization and platform) and migration steps
    • Review updates for:
      • Core ServiceNow content
      • Migration process based on the customer’s install base
    • Customer migration process walkthrough
    • Discuss recommendations based on the initial review
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
    Opportunity for Q&A related to the Platform Analytics migration process

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead(s)- Required  Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. 
    Developer(s)- Recommended  Writes code for the ServiceNow platform. 
    Process/Service Owner(s)- Recommended 

    A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose  .
    Process Lead(s)- Recommended  Subject matter expert responsible for managing the applicable process. 
    Service Manager(s)- Recommended  Subject matter expert responsible for managing the applicable service. 
    Trusted Service Partners- Recommended Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow resources are not responsible for implementing recommendations on customer sub-production or production instances.