TuneUp Your Employee Center

  • Release version: Xanadu
  • Updated September 5, 2024
  • 2 minutes to read
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    Summary of TuneUp Your Employee Center

    The TuneUp Your Employee Center Accelerator assists ServiceNow Impact customers in optimizing their Employee Center implementations. It includes a comprehensive assessment that identifies current health, potential improvements, and untapped capabilities, aimed at enhancing adoption and usage.

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    Key Features

    • Session Preparation: Provision of a temporary instance for analysis.
    • HealthScan: A detailed review of the Employee Center's performance and maintenance needs.
    • Coaching Sessions: Up to two customer coaching sessions focused on advanced capabilities, findings from HealthScan, and leading practices.
    • Access to Resources: Essential ServiceNow resources provided to support the implementation process.

    Key Outcomes

    Participants can expect to gain insights into maintaining their Employee Center, improve their implementation health, and increase overall platform adoption. The Accelerator is tailored for customers under Impact Advanced and Total packages and includes specific roles and responsibilities for optimal engagement.

    Note: Some customers may be restricted from accessing certain elements of the Accelerator based on their environment or service model. Implementation of recommendations is the responsibility of the customer.

    The TuneUp Your Employee Center Accelerator provides guidance on maintaining and governing your ServiceNow Employee Center health to optimize value.

    Accelerator overview

    TuneUp Your Employee Center provides Impact customers with an assessment of their current Employee Center implementation. Through careful analysis, we offer valuable insights and recommendations to enhance the health of their implementation while providing an opportunity to understand untapped value where enhanced capabilities are not yet deployed. Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading practices guides on how to best increase adoption and usage of Employee Center.

    For additional information, see Employee Center.
    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Session preparation
    • Provision a temporary instance
    • Run HealthScan
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of advanced Employee Center capabilities
    • HealthScan findings review
    • Key maintenance activities discussion
    • Key resources and guides on leading practices
    • 30 days access to the temporary instance
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to Employee Center

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    UX and OCM Experts Primary stakeholders for user experience and organizational change management.    ✓
    Developers Writes code for the ServiceNow platform.   ✓
    Other Customer Roles Other Customer Roles ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information / access

    Refer to the applicable Impact Accelerator description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers, except for their internal  use.

    ServiceNow resources are not responsible for implementing recommendations on Customer’s sub-production or production instances.