Turn on the Now Assist panel

Turn on the Now Assist panel to enable your agents to use Now Assist skills, such as task summarization, recommendation or navigation, in a side panel on the user interface.

Before you begin

You must install at least one Now Assist application before you can turn on the Now Assist panel.

Once the Now Assist panel is activated, you must have the now_assist_panel_user role to have access it.

Role required: sn_nowassist_admin.nsa_admin

About this task

To learn more about the Now Assist panel, and how it can assist your agents, see Now Assist panel.

Procedure

1. Navigate to All > Now Assist Admin > Now Assist Experiences.
   If you’re already in Now Assist Admin, select the Now Assist Experiences tab.
2. Select Now Assist panel.
3. Enable the Now Assist panel on your instance by selecting Turn On.

   

4. In the Turn on Now Assist panel dialog box, select Turn on.

   

5. Select CI Admin Console to manage LLM Virtual Agent or create a new one on the Assistants page.

What to do next

Enable Now Assist skills to appear on the Now Assist panel. For more information, see Now Assist skills.

To see the Now Assist panel in action for the Now Assist application that you've activated, see the following topics:

• Now Assist for Customer Service Management (CSM)
• Now Assist for HR Service Delivery (HRSD)
• Now Assist for IT Service Management (ITSM)