Now Assist skills

Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.

The following sections describe the available Now Assist skills.

Table 1. Available skills by workflow

Workflow	Product	Available skills
Technology	Now Assist for Configuration Management Database (CMDB)	Configuration item (CI) summarization Manage duplicate configuration items (CIs)
Technology	Now Assist for IT Operations Management (ITOM)	Alert analysis Alert investigation
Technology	Now Assist for IT Service Management (ITSM)	Change request risk explanation Change request summarization Chat reply recommendation Chat summarization Incident assist Incident summarization KB generation Resolution notes generation Sidebar discussion summarization
Technology	Now Assist for Security Incident Response	Post incident analysis Security incident recommended actions Security incident summarization Resolution notes generation Correlation insights
Technology	Service Graph Connectors	Service Graph Connector diagnosis
Technology	Now Assist for Strategic Portfolio Management (SPM)	Email project summary Feedback summarization Multi feedback summarization Project Gen AI docs Planning item Gen AI docs EAP teams Gen AI docs
Customer	Now Assist for Customer Service Management (CSM)	Case summarization Chat reply recommendation Chat summarization Email response skill KB generation Resolution notes generation Sidebar discussion summarization Voice call summarization
Customer	Now Assist for Field Service Management (FSM)	KB generation Sidebar discussion summarization Work order task closure summarization
Customer	Now Assist for Financial Services Operations (FSO)	Claim case summarization Dispute case summarization
Customer	Now Assist for PSDS	Chat summarization Government case summarization Resolution notes generation
Customer	Now Assist for Telecommunications, Media and Technology (TMT)	Resolution notes generation Service problem case summarization Test summarization
Employee	Now Assist for Health and Safety	Health and Safety incident summarization
Employee	Now Assist for HR Service Delivery (HRSD)	Chat summarization Sidebar discussion summarization Chat reply recommendation KB generation Email response skill Case summarization Resolution notes generation
Employee	Now Assist for Legal Service Delivery (LSD)	Legal matter summarization Legal request summarization
Employee	Now Assist in Contract Management	Contract analysis Contract metadata extraction
Creator	Now Assist for Creator	App generation Catalog item generation Intelligent code recommendations Data visualization generation Flow generation Flow recommendations Playbook generation Robotic Process Automation (RPA) bot generation Refine content Spoke generation UI generation
Platform	Now Assist skills in the Platform workflow Platform	Now Assist conversational experience Now Assist Q&A Genius Results Now Assist Multi-Turn Catalog Ordering Now Assist Topics Subflows and actions Knowledge Knowledge content recommendation Platform skills Navigation
Finance & Supply Chain	Now Assist for Accounts Payable Operations (APO)	Invoice case summarization
Finance & Supply Chain	Now Assist for Supplier Lifecycle Operations (SLO)	Supplier case summarization
Finance & Supply Chain	Now Assist for Sourcing and Procurement Operations (SPO)	Fulfiller summarization for Sourcing and Procurement Operations