Now Assist conversational experience

Conversational experience generative AI skills can improve the user self-service experience. Platform Now Assist skills generate search summaries, order catalog items from the chat window, and create Virtual Agent topics that use large language model (LLM) topic discovery.

The following skills require Now Assist in AI Search and Now Assist in Virtual Agent. Both are available in some Now Assist products.

You can set up Now Assist in Virtual Agent from the Conversational Interfaces Console or from the Now Assist Admin console. For more information, see Configuring Now Assist in Virtual Agent.

For more information, see Now Assist in Virtual Agent and Now Assist in AI Search.

• Now Assist Multi-Turn Catalog Ordering
  This skill gives users conversational access to available options in the Service Catalog.
• Now Assist Q&A Genius Results
  Use this skill to help users find answers to their questions in a conversational format. Now Assist summarizes the Q&A Genius Result answers with references.
• Now Assist Topics
  Use this skill to create Virtual Agent topics that use large language model (LLM) discovery.
• Subflows and actions
  Use this skill to create Now Assist topics from Workflow Studio subflows and actions that are conversation-compatible.