Activate custom URLs

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Enable custom URLs to be set up on your ServiceNow instance. You can activate the Custom URL plugin (com.snc.customurl) if you have the admin role.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Find and click the Custom URL plugin.
      Note:
      Do not select the Custom URL - Internal plugin, which is an internal component for scripted custom URL APIs.
    3. On the Custom URL record, click the Activate/Repair related link.
    4. In the Plugin Activation window, click Activate.
      When the Plugin Activation window reopens with a message that the plugin is activated, click Close & Reload Form to stay on this form.
    5. In the Plugin Files related list, find the following property, and change the setting value:
      OptionDescription
      glide.customurl.enabled To enable custom URLs, set the value to True. By default, this property is set to False, which means that you cannot associate a custom URL.
      Note:
      To disable this feature, set this property back to False.
    6. Click Update.