Authenticate an Edge Encryption proxy server

Specify that a proxy server is a trusted source so that Edge Encryption can process requests coming from that proxy server.

Before you begin

If a proxy server is not authenticated, the console log includes the following message:

WARN This Edge Encryption proxy has not yet been authenticated by the instance.
Please navigate to the matching Proxy record on your ServiceNow instance and authenticate it.

If you attempt to access the proxy, you receive the following message: This site can't be reached.

To maintain the proxy in an operational state during the upgrade process, authentication is not required until after the proxy update is successful.

Role required: admin

Procedure

1. Navigate to All > Edge Encryption Configuration > Proxies.
2. Select the proxy and click Authenticate.

Result

The proxy moves from Unauthenticated to Pending to Authenticated. The status changes from Unauthenticated to Pending when you start the authentication. When authentication is complete, the status changes from Pending to Authenticated, and you can access the proxy and Edge Encryption can accept requests from the proxy.

Note:

If you stop and restart the proxy, the proxy remains Authenticated and restarts successfully.