Comparing user records

Compare user records to understand the access between two users.

Before you begin

Role required: admin

The following procedure describes the steps for comparing user records using the Access Analyzer.

Note:

Access Analyzer is a ServiceNow® Store product.

Procedure

1. Navigate to All > Access Analyzer > Analyze Permissions.
   The Analyze access and permissions homepage is displayed.
2. Select the Compare user records tab.
3. Select user 1 and user 2 for comparison.

   For example, ITIL User as user 1 and Abel Tuter as user 2.

   
4. Select Compare user records.

   The results are displayed with the following tabs:

   • Details: Display the user's metadata.
   • Roles: Display the roles that are assigned to the user. You can select the role to know more about the role and its entitlements.
   • Groups: Display the groups that are assigned to the user. You can select the group to know more about the group and its entitlements.

   Similarly you can compare different users in the ServiceNow instance to understand the access that is assigned to the users.