Record LDAP deletions

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read
  • By default, the instance does not delete any entries after they disappear from LDAP.

    Deleting an entry, also referred to as a record, also deletes the entire history and references to the deleted entry.

    For example, configuration items (CIs), SLA agreements, software licenses, purchase orders, and service catalog entries all have a reference to Department, and if a department is deleted, then the integration clears all references to the department. Also, deleting a user results in losing all history of what that user did.

    Decide whether to retain or Delete all records from a table according to your organization's needs.