Set up response templates in Configurable Workspace

Enable or disable agents to access response templates in the email composer.

Before you begin

Role required: email_client_admin

Procedure

1. In the navigation filter, enter sys_properties.list.
   The entire list of properties in the System Properties [sys_properties] table appears.
2. Select glide.ui.enable_response_templates from the list or add glide.ui.enable_response_templates as a system property.
   For instructions on adding a system property, see Add a system property.
3. Disable response templates by setting the Value field to false.
   Note:

   This system property is set to trueand enabled by default.
4. Select Update.