Configure automatic resizing for fields

Enable multi-line text, HTML, and journal fields to display longer content automatically without requiring agents to scroll.

Before you begin

Role required: admin

Procedure

1. In the navigation filter, enter sys_properties.list.

   The entire list of properties in the System Properties [sys_properties] table appears.

2. Select Name for the search value, and enter autoresize into the search bar.

   

3. Select an autoresize system property to enable autoresize and set a line limit.

Autoresize system properties

Configure autoresize system properties that enable users to automatically adjust the size of multi-line text, HTML, and journal fields.

System property name	Function	Configuration
glide.ui.textarea.autoresize_line_limit	Determines the line number after which the scroll bar should appear for the textarea component in all textarea fields.	Enter a maximum value for textarea fields to automatically resize.
glide.ui.journal.use_html	Converts all journal fields with a textarea subtype to HTML editor fields.	Set the Value field to true.
glide.ui.journal.html.editor.autoresize	Activates the autoresize plugin in all journal fields with the HTML subtype.	Set the Value field to true.
glide.ui.journal.html.editor.autoresize_line_limit	Determines the line number after which the scroll bar should appear for the HTML editor component in all journal fields with the HTML subtype.	Effective if glide.ui.journal.html.editor.autoresize is set to true. Enter a maximum value for journal fields to automatically resize.
glide.ui.html.editor.autoresize_line_limit	Determines the line number after which the scroll bar should appear for the HTML editor component in all HTML fields.	Effective if autoresize is added to glide.ui.html.editor.v5.enabled_plugins. Enter a maximum value for HTML fields to automatically resize.
glide.ui.html.editor.v5.enabled_plugins	Controls the availability of specific features in the HTML editor with specified plugins.	Add the autoresize plugin.
glide.activity.compose.textarea.autoresize_line_limit	Determines the line number after which the scroll bar should appear for the textarea component in all Activity stream textarea fields.	Enter a maximum value for textarea fields to automatically resize.
glide.activity.compose.html.autoresize_line_limit	Determines the line number after which the scroll bar should appear for the HTML editor component in all Activity stream journal fields with the HTML subtype.	Effective if glide.activity.compose.html.autoresize is set to true. Enter a maximum value for journal fields to automatically resize.
glide.activity.compose.html.autoresize	Activates the autoresize plugin in all Activity stream journal fields with the HTML subtype.	Set the Value field to true.