Enable the Show more link in the Activity stream

Enable the Show more link in Activity stream to configure the details you want to see in emails displayed in the Activity stream. You can select the email details you want to see, for example sent/received emails.

Before you begin

Ensure the glide.ui.activity.email_rolesproperty value is updated with the user's role so they can view the email option.

Role required: admin

About this task

The Show email details link enables you to select or deselect the following details: Assigned to, attachments, configurations items, impact, incident state, opened by, priority, relationship changes, resolution code, resolution notes, sent/received emails, and work notes.

The Show more link appears at the bottom of a post in Activity stream.

Procedure

1. Enter sys_properties.list in the filter navigator.
2. Select glide.email.smtp.active from the list.
3. Set the Value field to true.
4. Select Update.

What to do next

If you're testing on an OOB instance, set the testing email address in the glide.email.test.user system property.