Log in to an instance

Each ServiceNow instance has a unique, secure web address. The base URL for each instance has the default format: https://<instancename>.service-now.com.

Before you begin

Role required: none

About this task

Users log in to the instance from a web browser. Administrators can associate a custom URL, such as support.myurl.com, that resolves to point to instancename.service-now.com.

Note:

ServiceNow does not support any other methodologies to associate a custom or vanity URL. If you have a custom or vanity URL associated with an instance prior to the Madrid release, contact Support.

Procedure

1. Enter the base URL in any web browser.
   • If your system uses external authentication, you are automatically logged in. For example, you may log in to company services when you log in to your computer.
   • If your system does not use external authentication, the Welcome page appears.
2. Enter your user name and password.
3. Optional: Select the Remember Me check box to remain logged in until you manually log out.
   The administrator can enable or disable this option. For more information, see Change settings for the Remember me check box and cookie.
4. Press the Enter key or click Login.