Learn how to use your Workspace

Use the tutorials to walk through many parts of workspace that you will use on a regular basis.

The following tutorials are included for you to get a sense of how workspace works:

• Work on issues that are already in the database.
• Work on issues that come in through phone calls or chats.
  Note:

  UI may vary between classic Workspace and UIB Workspace, but the functionality of the features is the same.

Once you complete both tutorials, you should have a feeling for what workspace does. The topics after the tutorials provide detailed instructions about how to use all of the functionality in workspace.