Secure sensitive files by encrypting the files as they are attached to Core UI and Workspace records.
Before you begin
Role required: agent
About this task
Encrypted attachments enable you to do the following:
- Choose which encryption context is to be used for file encryption when you have
access to more than one context.
- View which encryption context is used after the file is attached to a
record.
For more information on encryption, see Encryption.
Procedure
-
Log in as a user with at least one encryption context.
-
Navigate to a form that needs an attachment added, such as the Incident or
Problem form, and click the attachment icon to open the Attachments dialog
box.
-
Select the file to be attached.
If you have more that one encryption context, you will see an option to select
a context to use.
-
Close the Attachments dialog box to upload the file attachment.
Attached files are listed across the top of the form. A special icon
identifies encrypted files. Pointing to the icon shows the name of the
encryption context. Note that you can see only encrypted files for which you
have the encryption context.
Result
Only users with the same context used to encrypt the
attachment can see the attachment in the Activity Formatter. Users without the
appropriate context won't see the Activity Formatter entry associated with the encrypted
attachment.