Request workflow pause utility

You can request the Workflow Pause Utility plugin (com.glideapp.workflow.pause) if you have the admin role. This plugin may include demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

There are two ways to request a plugin:

• Access the Now Support Service Catalog directly by selecting Automation Store > Service Catalog > Activate Plugin on Now Support.
• Access the Now Support Service Catalog through the All Applications page on your instance by following these steps.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Select Request plugin to open the Activate Plugin form on Now Support.

   

3. On the Activate Plugin form, provide the following information.

   Table 1. Activate Plugin form

   Field	Description
   What is your target instance	Select the instance that you want to activate the plugin on.
   Which plugin would you like to activate	Select the name of the plugin to activate. Note: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.
   Select Maintenance Date and Time	Select the date and time to activate the plugin.

   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

   Figure 1. Completed Activate Plugin form

   

4. Select Submit.
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.