Robotic Process Automation (RPA) Spoke
Summarize
Summary of Robotic Process Automation (RPA) Spoke
The Robotic Process Automation (RPA) Spoke for ServiceNow enables flow designers to integrate with the RPA Hub, allowing seamless management and orchestration of attended and unattended automation processes. It provides a comprehensive set of actions and subflows to assign users, manage work items, trigger and control bot processes, and handle process jobs directly within ServiceNow workflows.
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Key Features
- Work Item Management: Add, update, and fetch work items in queues with support for sensitive data encryption and content size limits, enabling secure and efficient data handling between ServiceNow and RPA workflows.
- User Assignment: Assign or unassign users to attended automation processes or robots, facilitating dynamic user-robot interactions and access control.
- Bot Process Lifecycle Control: Change lifecycle stages (Build, Published, In Maintenance) of bot processes and manage their execution status, ensuring proper version control and maintenance workflows.
- Process Job Handling: Fetch created jobs, execution statuses, and manage bots by starting or stopping processes with options for graceful stopping and handling robots in various lifecycle statuses.
- Process Parameter and Package Management: Update process parameters and verify package version hash codes to maintain integrity and configuration consistency of automation packages.
- Subflows for Common Tasks: Predefined subflows automate tasks such as importing package attachments, starting, and stopping bot processes, with detailed job and robot status feedback.
Practical Benefits for ServiceNow Customers
- Integrate RPA seamlessly into ServiceNow flows to automate repetitive tasks and improve operational efficiency.
- Securely handle sensitive work item data with built-in encryption support.
- Gain fine-grained control over bot process lifecycle and user assignments to ensure automation governance.
- Monitor and manage bot execution statuses and jobs within ServiceNow, enabling proactive troubleshooting and management.
- Leverage subflows to simplify complex RPA operations, reducing development time and increasing reliability.
With Robotic Process Automation, your flow designers can use actions to assign and unassign users to and from an attended automation process, add work items to a queue, update work items, fetch process jobs, get the status of a process job, and trigger a bot process.
| Action | Description | Action inputs | Action outputs |
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| Add WorkItem to Queue Action | Adds WorkItem in a specified queue in the RPA Hub application and returns the WorkItem ID. |
The maximum limit for Content field (Request Content and Response Content) is 8000 characters. If the Is Work Item Name Sensitive check box on the associated work queue form is selected, the data in the Request Content field is encrypted. Sensitive data with encryption is stored in the work item, so that it can be passed to the RPA Desktop Design Studio or robots. |
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| Assign User to Attended Automation Process Action | Assigns a user to the attended automation process. |
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| Assign User to Attended Robot Action | Assigns a user to the attended robot. | Username: Record |
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| Change Life Cycle Stage Status of a Bot Process Action | Changes the life cycle stage status of a bot process that is not retired. If a bot process is in Build life cycle stage status, if you have the required role, you can update it to Published state, but you cannot update it to In Maintenance. If a bot process is in Published life cycle stage status, if you have the required role, you can update it to In Maintenance state, and vice versa. |
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| Fetch Created Jobs Action | Fetches the process jobs in RPA Hub. |
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| Fetch Execution Status Action | Fetches the execution status of a specific process job in RPA Hub. | Process Job Number: String |
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| Fetch Work Item Status Action | Fetches the status of specific work queue items, asynchronously. | Work Queue Item ID: GUID |
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| Start Process Action | Triggers a specific bot process in RPA Hub and returns the status. |
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| Stop Process Action | Stops a bot process. If Graceful Stop is enabled, this action gracefully stops the bot process. |
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| Unassign User from Attended Automation Process Action | Unassigns the user from the attended automation process. |
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| Unassign User from Attended Robot Action | Unassigns the user from the attended robot and retires the attended robot. | Username: Record |
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| Update Process Parameter Action | Updates the Value field for the process parameter. |
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| Update WorkItem Action | Updates work queue items. |
The maximum limit for Request Content and Response Content fields is 8000 characters. If the Is Work Item Name Sensitive check box on the associated work queue form is selected, the data in the Request Content field is encrypted. Sensitive data with encryption is stored in the work item, so that it can be passed to the RPA Desktop Design Studio or robots. |
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| Verify HashCode of a Package Version | Verifies the HashCode of a package version in RPA Hub to validate the HashCode of the manually uploaded automation zip file with the associated package version record. For more information about verifying the HashCode of a package version, see Verify the HashCode of a package version in RPA Hub . |
Package Version: Record |
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| Subflow | Description | Subflow inputs | Subflow outputs |
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| Import Package Version Attachment Subflow | Imports the package version attachments automatically for a package version. To automatically migrate the package attachment (automation zip file) from a lower (non-production) to a higher (production)
environment. For more information about importing a package version attachment in RPA Hub, see Import a package version attachment in RPA Hub. |
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After the attachment is uploaded successfully or if an error occurs while uploading the attachment, an email notification (if email is provided as an input) is sent to the user who performs this import attachment action. |
| Start Process Subflow | Triggers a specific bot process in RPA Hub. Returns process job details. |
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| Stop Process Subflow | Triggers a specific bot process to stop in RPA Hub. Returns robots details and process job status. If Graceful Stop is enabled, this subflow gracefully stops the bot process. |
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