Welcome page keyboard commands

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Welcome page keyboard commands

    This guide details keyboard commands designed to help ServiceNow customers efficiently navigate and operate the Workflow Editor Welcome page. It enables users to manage workflows, access help resources, and perform workflow creation and editing tasks without relying on a mouse, enhancing accessibility and productivity.

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    Key Features

    • Navigation within Workflow Editor: Use the Tab key to cycle through interface elements, Enter to select workflows or actions, and arrow keys to move between tabs and list items.
    • Accessing Workflow Lists: Navigate Published, Checked Out, and Help tabs using arrow keys and Tab, then select workflows or help resources with Enter.
    • Creating New Workflows: Highlight the New Workflow option using Tab and press Enter to initiate workflow creation.
    • Page Controls: After browsing workflow records, use Tab to reach page selection controls and Enter to activate them.
    • Side Panel Navigation: Press Tab twice from the main menu to access the side panel where you can open help, create new workflows, or open existing workflows.
    • Adding Core Activities: When a checked out workflow is open, use Shift+Tab to focus on the side panel, arrow keys to browse core activities, and Enter to add them to the workflow canvas, followed by specifying properties in the New Activity dialog.

    Practical Use

    Using these keyboard commands allows ServiceNow users to:

    • Quickly locate and open workflows for editing or review.
    • Access help content like videos, documentation, and community discussions efficiently.
    • Create new workflows and add core activities without leaving the keyboard.
    • Navigate complex workflow lists and controls with precision, improving workflow management speed.
    • Maintain focus on workflow design tasks by minimizing mouse dependency.

    These commands are particularly useful for users who prefer keyboard navigation or require accessibility accommodations, ensuring seamless interaction with the Workflow Editor's core functionalities.

    Use keyboard commands to navigate and operate the Workflow Editor Welcome page.


    Workflow Editor Welcome page - Tab Sequences
    Task or Action Keyboard Commands
    Navigate to main content (left) panel, and select a workflow
    1. After accessing the Workflow Editor from a menu, press Tab. The Skip to Main Content button appears in the upper left corner.
    2. Press Enter to position the cursor in the first record displayed in the Published tab.
    3. Press Tab to navigate down the listing of workflow records.

      Press Enter to select and open a workflow record in the Workflow drawing canvas.
    Select a checked out workflow or a help function in main content panel
    1. After accessing the Workflow Editor from a menu, press Tab until the Published tab is highlighted.
      Note:
      Do not select The Skip to Main Content button or The Skip to Workflow Side Panel button.
    2. Press the right or left arrow keys to navigate between the Published, Checked Out, or Help tabs.
    3. Press Tab to navigate across the columns and down the listing of checked out workflow records or help selections.

      Press Enter to select and open a checked out workflow record in the Workflow drawing canvas, or open a help selection (work or orchestration videos, documentation, community discussions, knowledge base, or Live Feed).
    Create a workflow
    1. After accessing the Workflow Editor from a menu, press Tab until The New Workflow button is highlighted.
    2. Press Enter to open New Workflow
    Jump to Top After tabbing through the displayed records in a tab in the main panel (for example, within the Published tab), The Jump to top buttonappears at the bottom of the listing. Press Enter to return to the Welcome tab at the top of the Workflow Editor.
    Navigate to page selection controls
    1. After tabbing through the displayed records in a tab in the main panel (for example, within the Published tab), including The Jump to top button, press Tab to access the page selection controls. Continue to press Tab until you access the desired one.
    2. Press Enter to operate the selected page control.
    Navigate directly to side (right) panel to open help, create a new workflow, or open an existing one
    1. After accessing the Workflow Editor from a menu, press Tab two times. Do not select The Skip to Main Content button. The Skip to Workflow Side Panel button appears in the upper left corner.
    2. Press Enter to position the cursor in the Workflows tab in the side panel.
    3. To open help, press Tab to navigate to Question mark icon. Press Enter to open help, or press Tab to skip.
    4. To create a new workflow, press Tab to navigate toPlus sign icon. Press Enter to open New Workflow, or press Tab to skip.
    5. To open an existing workflow:
      • As needed, stop at the filter field to filter workflows.
      • Press Tab to navigate down the workflow list.
      • Press Enter to select and open a workflow record in the Workflow drawing canvas,
    Add a core activity to a checked out workflow in the Workflow drawing canvas If a checked out workflow is open in the Workflow drawing canvas, core activity records display in the Core tab. To select a core activity and place it in the checked out workflow:
    Note:
    Core activity records only display when a checked out workflow is open in the Workflow drawing canvas. Other tabs display in the side panel only if Orchestration functions are enabled.
    1. In the Workflow drawing canvas, press Shift Tab until The Skip to Workflow Side Panel button appears in the upper left corner.
    2. Press Enter to position the cursor in the Workflows tab in the side panel.
    3. Press the right arrow key to navigate to the Core tab.
    4. Press Tab or the down arrow key to navigate down the listing of core activities.
      • To open a core activities folder (for example, Approvals), press the right arrow key.
      • To navigate up the list, press the left or up arrow keys.
    5. Press Tab to select a core activity and open the New Activity dialog to specify properties for it.
    6. After creating the activity, remember to link it to another activity in the workflow. See Create a connection from a condition on one activity to the next activity that follows in Workflow drawing canvas keyboard commands.