Now Assist panel

With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.

You must fulfill the following conditions to use the Now Assist panel:

• Next Experience must be enabled. For more information, see Considerations for activating Next Experience.
• You must have the now_assist_panel_user role.
• Your role must be applied to at least one active Now Assist skill to use skills in the Now Assist panel.

There are two versions of the Now Assist panel:

• Standard chat - provides conversational support assistance within a standard, static chat window. To activate Now Assist standard chat, see Activate Now Assist panel standard chat for more information.
• Enhanced chat - provides conversational support assistance within a dynamic window that gives a more intuitive and personalized experience. To activate Now Assist panel enhanced chat and configure your Now Assist instance to use the enhanced chat, see Activate Now Assist panel enhanced chat for more information.

If you want to use assistants, you must activate them after activating the standard chat or enhanced chat. See Activate Now Assist panel assistants for information on activating assistants.