Confirm whether an invoice is a duplicate

Confirm whether an invoice that is in the Suspected duplicate status is indeed a duplicate to determine if the invoice should be considered for processing.

Before you begin

Role required: sn_ap_apm.accounts_payable_specialist or sn_ap_apm.admin

Procedure

1. Navigate to All > Accounts Payable Operations > Accounts Payable Workspace.
2. Select the list icon ().
3. Navigate to Lists > Primary Data > Invoices.
4. Open an invoice in the Suspected duplicate status.
5. Select View invoice processing case.
   The invoice processing case opens and displays the following notification at the top:

   Invoice is a potential duplicate. Review invoices in "Potential duplicate invoices" tab to confirm or reject duplicate.

6. Do one of the following:

   

   Option	Action
   To mark an invoice as not a duplicate	Select Not a duplicate. A message appears asking you for a confirmation. Select Yes. The status of the invoice changes to Accepted.
   To mark an invoice as a duplicate	Select Confirm duplicate. A message appears asking you for a confirmation. Select Yes. The status of the invoice changes to Confirmed duplicate and the state of the invoice processing case changes to Closed incomplete.

Result

The invoice in the Suspected Duplicate status is confirmed as duplicate or not.

Related tasks

• View the invoice processing case associated with an invoice
• Review an invoice in Document Intelligence
• Enter the missing required invoice information and submit an invoice
• Convert invoice type
• Reset an invoice to the Received status
• Check for invoice exceptions on a single invoice
• Start the processing for an invoice imported via integration with third-party applications