Configure properties for Supplier Lifecycle Operations

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Configure properties for Supplier Lifecycle Operations

    This guide explains how to configure essential properties for the Supplier Lifecycle Operations application within ServiceNow. These settings help tailor supplier onboarding, case management, geographic mapping features, and integrations to your organization's needs. Note that the Supplier Lifecycle Operations plugin is renamed Supplier Case Management starting with the Yokohama December 2025 (v5.2.0) release.

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    Key Configuration Areas

    • Supplier Lifecycle Properties: Configure onboarding by specifying the sysid of the External User Registration profile, which governs how supplier contacts are registered. Enable automatic creation of supplier cases from incoming emails by setting an email address that triggers case creation. Control the activation of Google Maps API functionality within the Supplier Manager Workspace.
    • Craft Integration Properties: Enter the API key provided by your Craft.co enterprise account to enable Craft integration features within Supplier Lifecycle Operations.
    • Geo Map Properties: Define Google Maps API authentication method by choosing between a client ID or map key. Enter the corresponding credentials to enable mapping features. Optionally enable the Google Places API if your Google key supports it, enhancing location-based supplier data.
    • Supplier Collaboration Portal Properties: Allow activity configurations and filters from all application scopes, expanding flexibility in configuring the portal's collaborative features.

    Practical Considerations

    • Use the Properties page under All > Supplier Lifecycle Operations > Properties to view and edit these settings.
    • Each property field includes a help icon to reveal the exact system property name, facilitating automation and documentation.
    • When enabling automatic case creation from emails, contacts tied to multiple suppliers must include the supplier’s legal name in the email to ensure correct case assignment.
    • Sys IDs used in configurations are unique 32-character identifiers essential for accurately linking records and settings.

    Benefits

    By configuring these properties, ServiceNow customers can automate supplier onboarding and case management processes, integrate supplier data with Craft.co, leverage geographic mapping for supplier locations, and customize collaboration portal behaviors. This improves operational efficiency, data accuracy, and supplier engagement.

    Use these properties to configure settings for the Supplier Lifecycle Operations application from the Properties page.

    Important:
    The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management in the Yokohama December 2025 (v 5.2.0) release.
    Navigate to All > Supplier Lifecycle Operations > Properties.
    Note:
    The Properties page displays the properties for Craft only if you have installed the Craft.co integration for Supplier Lifecycle Operations (com.snc.sn_supplier_craft) plugin. Click the question mark icon (Question mark icon.) beside each property field to see the property name corresponding to that field.
    Table 1. Supplier Lifecyle Management properties
    Property Action
    Supplier lifecycle properties
    Sys Id of the External User Registration Configuration for Onboarding a contact for a supplier.

    sn_supplier.external_registration_profile_id

    Auto-populated with the sys ID of the user registration configuration you specified in the Value field of the sn_supplier.external_registration_profile_id system property.
    Note:
    Sys ID (sys_id) is a 32-character GUID (Globally Unique ID) that uniquely identifies each record in an instance.

    For more information, see Configure system property to send registration emails to external users.

    Automatic creation of cases from email

    [sn_supplier.slm_email]

    Automatically creates a supplier case if the incoming email address matches with the email address specified in this property.

    For more information, see Enable automatic creation of supplier cases from incoming emails.

    Decide whether or not to enable google maps API functionality on Supplier manager workspace. Enablement of Geo Map method and Geo Map key/client will still be required.

    [sn_supplier.geo_map_enabled]

    Type: Yes | No

    Select the check box to enable this property.

    Craft Integration Properties
    API key for craft.

    sn_supplier_craft.craft_api_query

    Enter the API key that you received with your enterprise account from Craft.
    Geo map properties
    Defines which method of authentication should be used for Google Maps API used in Geo map component.

    sn_supplier.geo_map.google.method

    Select one of the following options from this list:
    • client-id
    • key
    Map key from Google for Geo map component, tied to the URL of the server. To obtain a new key, visit http://www.google.com/apis/maps/signup.html for details.

    sn_supplier.geo_map.google.key

    If you select key from the Defines which method of authentication should be used for Google Maps drop-down list, enter the map key.
    Client ID for Google Maps API for Business used in Geo map component. To obtain your own key, visit http://www.google.com/enterprise/earthmaps/maps.html for details.

    sn_supplier.geo_map.google.client

    If you select client-id from the Defines which method of authentication should be used for Google Maps drop-down list, enter the client ID.
    Defines whether to use places API from Google for Geo map component (Enable when same Google key has active places lib subscription).

    sn_supplier.geo_map.google.use_places_lib

    Type: Yes | No

    Select the check box to enable this property.

    Supplier collaboration portal properties
    Allow "Activity Configurations" and "Filters" to be picked from all application scopes.

    sn_supplier_sp.allow_all_apps_configuration

    Type: Yes | No

    Select the check box to enable this property.

    For more information, see Set the property to configure activity configurations.