Install Supplier Lifecycle Operations

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read

    • You can install the Supplier Lifecycle Operations application (com.snc.sn_supplier_mgmt) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

    Before you begin

    Important:
    The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management in the Yokohama December 2025 (v 5.2.0) release.
    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the Supplier Lifecycle Operations application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • The Supplier Lifecycle Operations application (com.snc.sn_supplier_mgmt) installs the following dependent plugins.
      • Supplier Common Architecture (com.snc.sn_slm)
      • Playbook Experience (sn_playbook_exp)
      • Employee Experience Foundation (sn_ex_emp_fd)
      • News Integration for Supplier Lifecycle Operations (sn_supplier_news)
      • Source-to-Pay Workspace (com.sn_spend_workspace)
      • Geo Map component (sn_geo_map)
        Note:
        For the Geo Map component (sn_geo_map) plugin, ensure that you configure the Geo map properties. For more information, see Configure properties for Supplier Lifecycle Operations.
    • Craft.co Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_craft)
      Note:
      This plugin is optional. If you have installed this plugin, ensure that you configure the Craft Integration properties. For more information, see Configure properties for Supplier Lifecycle Operations.

    Role required: admin

    About this task

    The following items are installed with Supplier Lifecycle Operations:
    • Plugins
    • Store applications
    • Roles
    • Tables

    For more information, see Components installed with Supplier Lifecycle Operations.

    For more information about using Supplier Lifecycle Operations, see Using Supplier Lifecycle Operations.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Supplier Lifecycle Operations application (sn_supplier_mgmt) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data are sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
    6. Select Install.