Activate the Technology Lifecycle Management (TLM) plugin

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Activate the Technology Lifecycle Management (TLM) store application that you purchased from the ServiceNow Store to make it available on your instance.

    Before you begin

    Important:

    Technology Lifecycle Management (TLM) was previously known as Technology Portfolio Management (TPM). TPM and TLM refer to the same feature. Table names and scheduled job names continue to use TPM and haven't been renamed.

    Whether your instance displays TPM or TLM also depends on your application versions. TLM labels appear only when both the Enterprise Architecture Workspace application (version 9.2.1 or later) and the Technology Lifecycle Management plugin, sn_apm_tpm (version 1.11.0 or later), are installed. If either application is on an earlier version, the interface continues to show TPM.

    Role required: admin

    Procedure

    1. Navigate to All > System Applications > All.
    2. Find the application using the filter criteria and search bar.

      You can search for the application by its name or ID. If you can’t find an application, you may have to request it from the ServiceNow Store.

      Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

    3. Select a version from the list and select Install.
    4. Select the Load demo data check box to install the demo data.
      Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first activate the application on a development or test instance.
    5. Select Install.