TRM lifecycle timelines on Gantt chart

  • Release version: Zurich
  • Updated March 12, 2026
  • 5 minutes to read
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    Summary of TRM lifecycle timelines on Gantt chart

    The Technology Reference Model (TRM) lifecycle timelines are visualized in a hierarchical Gantt chart format within the Enterprise Architecture Workspace. This view displays application services—including hardware models and software products—and their lifecycle phases as timeline bars. It supports wildcard versions in lifecycles (versions ending with ‘’) and reflects the current lifecycle status of each application service.

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    Note that Technology Lifecycle Management (TLM) was previously called Technology Portfolio Management (TPM), and depending on your instance versions, you may see either TPM or TLM labels.

    Key Features

    • Gantt Chart Visualization: Displays TRM phases with start and end dates for application services without aggregating to higher application groups.
    • Phase Status Display: Shows TRM phase status derived from the TRM Product Lifecycle table, with statuses such as Not assessed, Unapproved, or the current approved phase.
    • TRM Technical Debt Tracking: Identifies misaligned TRM products or versions and creates technical debt records at the product or lifecycle level for management and remediation.
    • Lifecycle End-Date Calculation: Automatically calculates end dates for phases based on the start date of the next phase or system properties, ensuring consistent timelines without manual end-date entry.
    • Application Service Matching Criteria: For lifecycle bars to appear, software products and hardware models must have matching TRM product and version details in the corresponding lifecycle tables.
    • Color Coding: Lifecycle bars are color-coded by TRM phase status, with customizable colors to fit your organizational standards.

    Practical Use and Management

    • You can view detailed phase information by pointing to individual bars on the Gantt chart.
    • Manage TRM technical debt via a scheduled job that populates and updates debt data in the Enterprise Architecture Workspace.
    • Approve or reject TRM product and lifecycle requests to ensure accurate lifecycle tracking and phase approval status.
    • Customize TRM phase colors and maintain lifecycle data alignment to provide clear, actionable lifecycle insights for your technology portfolio.

    This functionality helps ServiceNow customers effectively track technology lifecycles, identify compliance gaps, and manage technology portfolios with clear visual timelines and status indicators.

    For Technology Reference Model (TRM), the application services (hardware models and software products) are displayed in a hierarchical structure, similar to the TLM view. The corresponding lifecycle timelines of the application services are displayed as bars on the Gantt chart. It also displays the data for lifecycles with wild card versions. The TRM wildcard version ends with a ‘*’.

    Important:

    Technology Lifecycle Management (TLM) was previously known as Technology Portfolio Management (TPM). TPM and TLM refer to the same feature. Table names and scheduled job names continue to use TPM and haven't been renamed.

    Whether your instance displays TPM or TLM also depends on your application versions. TLM labels appear only when both the Enterprise Architecture Workspace application (version 9.2.1 or later) and the Technology Lifecycle Management plugin, sn_apm_tpm (version 1.11.0 or later), are installed. If either application is on an earlier version, the interface continues to show TPM.

    Figure 1. TRM Gantt chart view
    TRM view of the Gantt chart.

    In TRM view, the lifecycles aren’t aggregated to application services or business applications.

    It displays the following TRM related information:
    • TRM Phase
    • Start date
    • End date

    You can point to an individual bar in the Gantt chart to view the phase information.

    The Application services column is populated from the TPM Discovered Technology table (sn_apm_tpm_discovered_technology).

    TRM phase status

    The TRM view also displays the status of the TRM phases of the software products or hardware models. The TRM phase column is populated from the TRM Product Lifecycle table (sn_apm_trm_standards_product_lifecycle).

    If no TRM product lifecycle data is available for an application service, then the TRM phase for that service is displayed as Not assessed.

    If a TRM product phase doesn’t have the Production approved check box (Enterprise Architecture Workspace > Setup > TRM Phases) selected, the TRM phase column displays the status as Unapproved. For details on how to approve a TRM phase, see Approve or reject TRM requests.

    The TRM phase for an application service is displayed in the TRM phase column only when two conditions are met. The phase must be marked as production approved and the phase start date must have already passed. For example, the TRM phase Divest is marked as production approved and has a start date of 01-12-2023. The current date is 10-12-2023. In such a scenario, all application services associated with the TRM phase have their phase status as Divest in the TRM phase column.

    If you have TRM products that aren't aligned with TRM phases and standards, then a TRM technical debt is created in the TRM Technical Debt (sn_apm_trm_standards_technical_debt) table. TRM technical debts are created at two levels. The following table contains information on TRM technical debts and their associated levels.

    TRM product TRM phase TRM level Reason Explanation
    Not applicable Not applicable Product The software isn’t defined in TRM. TRM product isn’t available.
    TRM Product Name TRM Product Phase Product The software isn’t approved for production. TRM product isn’t production approved.
    TRM Product Name Not applicable Product lifecycle The software version isn’t defined in the TRM product lifecycle. No TRM lifecycle is available for the TRM product.
    TRM Product Name Not applicable Product lifecycle The software version isn’t defined in the TRM product lifecycle. TRM lifecycle with full version information isn’t available.
    TRM Product Name Not applicable Product lifecycle The software version isn’t defined in the TRM product lifecycle. TRM lifecycle with version information isn’t available.
    TRM Product Name Lifecycle phase Product lifecycle The software version isn’t approved for production. TRM lifecycle with full version information isn’t production approved.
    TRM Product Name Not applicable Product lifecycle The software version isn’t approved for production. TRM lifecycle with full version isn’t available for current date.
    TRM Product Name Lifecycle phase Product lifecycle The software version isn’t approved for production. TRM lifecycle with version and edition information isn’t production approved.
    For details on TRM technical debts, see Manage TRM technical debt.

    You can schedule the Populate TRM technical debts in the EA Workspace job to update the TRM technical debt data in the EA Workspace. For more information, see Run a scheduled job to update TRM technical debt data in EA Workspace.

    Lifecycle end-date calculation logic

    Entering an end date isn’t required while creating a TRM product lifecycle.

    For each TRM lifecycle phase, the end date of one phase is the start date of the next phase. For example, application service A has two TRM phases that are Divest and Approved with Constraints. The start date for the Divest phase is 01-12-2023 and the start date for the Approved with Constraints phase is 30-12-2023. No phase end date has been mentioned for the Divest phase. In such a scenario, the end date of the Divest phase is considered as 30-12-2023. An error message is displayed if the product lifecycle dates overlap.

    For the last phase, the end date is calculated by adding the time value as defined in the system property sn_apm.endRangeofTPMLifecycle with the current date. For example, today is 01-12-2023 and the end date value as defined in the system property sn_apm.endRangeofTPMLifecycle is three years from the current date. Then, the end date of the phase will be 01-12-2026.

    Application service timelines

    The TRM product lifecycle timeline bars are displayed on the Gantt chart. However, for the lifecycle timeline bars to be displayed, some criteria must be fulfilled.
    • Software products: For software products, the TRM product Name and Product full version values must match the corresponding values in the TPM Technology Lifecycle table (sn_apm_tpm_technology_lifecycle). These values should match the TRM Product and Version values entered when creating the TRM lifecycle for that product.

      Alternatively, the TRM product Name, Version, and Edition values in the TLM Technology Lifecycle table (sn_apm_tpm_technology_lifecycle) should match the TRM Product, Version, and Edition values entered when creating the TRM lifecycle for that product.

    • Hardware models: For hardware models, the TRM product hardware model value for that application service should match the hardware model value in the lifecycle. This value is entered when creating the TRM lifecycle for that application service.

    For details on how to create a TRM product, see Add a TRM product in Enterprise Architecture Workspace.

    For details on how to create a TRM product lifecycle request, see Add a TRM product lifecycle.

    For details on how to approve or reject a TRM product or lifecycle request, see Approve or reject TRM requests.

    Color coding

    The colors of the TRM lifecycle timeline bars are based on their TRM phase status. To see the colors associated with each TRM phase status, select the Legend button (Legend button.).

    You can also change the TRM phase colors according to your requirement. For details on how to modify existing TRM phase colors, see Add or edit a TRM phase.