Enterprise Architecture AI agent diagramming agentic workflow

  • Release version: Zurich
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Enterprise Architecture AI agent diagramming agentic workflow

    The Enterprise Architecture AI agent diagramming agentic workflow in ServiceNow Zurich release enables users to generate enterprise architecture diagrams illustrating the business applications hierarchy. Through a conversational interface with an AI agent in the ServiceNow Otto panel, enterprise architects and other users can quickly create and understand complex business hierarchy diagrams. This workflow also provides a summary of the diagram by listing entities and describing their relationships, improving clarity and context.

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    Key Features

    • Conversational Diagram Generation: Use natural language prompts containing the word “diagram” to instruct the AI agent to create business application hierarchy diagrams.
    • Diagram Summarization: After diagram creation, the AI agent summarizes the diagram by listing all entities and their interrelationships, aiding comprehension.
    • Role-Based Access: Access to the workflow requires specific roles—snapm.apmuser for Enterprise Architecture users and nowassistpaneluser to view the Otto panel.
    • Customization: The workflow template can be duplicated and customized to tailor instructions or behavior to specific organizational needs.
    • Integration with ServiceNow Otto Panel: The workflow is accessed and executed via the Otto panel, streamlining interaction within the ServiceNow environment.

    Activation and Usage

    • Activation: Admins can enable the workflow from AI Agent Studio by selecting the "Generate enterprise architecture diagram" agentic workflow. No triggers are required for activation.
    • Access Control: Roles can be managed and extended by adjusting access controls within the ServiceNow Otto application scope to grant additional user permissions.
    • Usage: Users invoke the workflow by clicking the Otto panel icon and submitting prompts that include the term “diagram” (e.g., “Create a diagram for XYZ business application”).
    • Testing: Administrators can test the workflow with example instructions and validate the AI agent’s responses within the AI Agent Studio testing framework.

    Practical Benefits for ServiceNow Customers

    This AI-powered workflow accelerates enterprise architecture modeling by automating diagram creation and summarization, reducing manual effort and enhancing understanding among both architects and non-architect stakeholders. It supports rapid visualization of business application hierarchies, fostering better decision-making and communication across teams. The customizable nature of the workflow allows organizations to adapt it to their unique requirements while maintaining secure access controls aligned with existing roles.

    Use the Enterprise architecture diagrams AI agent to generate Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see .

    Generate enterprise architecture diagram overview

    Use the Generate enterprise architecture diagram agentic workflow to create enterprise architecture diagrams for business applications hierarchy, through a conversation with an AI agent in the ServiceNow Otto panel. This agentic workflow accelerates the time to value for enterprise architects while building business hierarchy diagrams. It also enables non-enterprise architects to understand the context of an architectural diagram.

    After generating the diagram, the AI agent suggests summarizing the created business application hierarchy diagram, listing all entities in the diagram and describing the relationship between them.

    You can activate the agentic workflow template by setting the display settings to include the ServiceNow Otto panel. To change instructions for this agentic workflow, duplicate it and adjust the settings to suit your specific needs. Then activate the duplicated version instead. For information on how to duplicate a agentic workflow, see duplicate the agentic workflow.

    Important:
    • The ServiceNow Otto Panel user role (now_assist_panel_user) is required to view the ServiceNow Otto panel on your instance.
    • The Enterprise Architecture user role (sn_apm.apm_user) is required to use the Generate enterprise architecture diagram agentic workflow.

    Role masking

    Required role: sn_apm.apm_user.

    Generate enterprise architecture diagram agentic workflow

    Generate Enterprise Architecture diagrams for business applications hierarchy and summarize them.

    For Admins to access or enable the agentic workflow:
    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select Generate enterprise architecture diagram.
    For users to invoke the agentic workflow:
    1. Select the ServiceNow Otto icon (ServiceNow Otto icon.) anywhere in your instance.
    2. Enter a prompt to create a diagram for a particular business application.

      It’s essential that your prompt contains the word diagram in some form. An example prompt is Create a diagram for XYZ business application.

    AI Agents used in the Generate enterprise architecture diagram agentic workflow

    The Enterprise architecture diagrams AI agent is used in the Generate enterprise architecture diagram agentic workflow.

    Activate the Generate enterprise architecture diagram agentic workflow

    To activate the Generate enterprise architecture diagram agentic workflow, follow the steps mentioned in Activate an agentic workflow template.
    Note:
    No triggers are required for the Generate enterprise architecture diagram agentic workflow.

    However, in the Define security controls page, in the Define user access section, you can review the roles that can access the agentic workflow. For Generate enterprise architecture diagram agentic workflow, sn_apm.apm_user role is applied by default.

    To add access to more roles, perform the following:
    1. Set your application scope to ServiceNow Otto for Enterprise Architecture (EA). For information on how to change the application scope, see Select an application from the application picker.
    2. Select the edit icon (Edit icon.).
    3. On the Access Control page, in the Requires role section, select Insert new row.

      Access Control page for Generate Enterprise Architecture Diagram agentic workflow with a row to add new roles highlighted.

    4. On the pop-up window, enter the new role and select the save icon (Save icon.).

      Save icon highlighted in the Requires role section.

    5. Select the header of the access control record and select Save.

      The new role is added to the Define user access section of the Define security controls page.

      Note:
      To know more about security in ServiceNow Otto AI agents with Access Control Lists (ACLs), see Implement access control in AI agents.
    Also, on the Select channels and status page, do the following:
    1. Enable the Display toggle for Engage via the ServiceNow Otto panel.
    2. Select Save and test.
    3. On the Test on example of behavior page, in the Task box, enter an instruction to test the Generate enterprise architecture diagram agentic workflow.

      An example instruction: Create a business hierarchy map for XYZ business application.

    4. Select Continue to test chat response.

      The agent executes the request for the agentic workflow.

    Generate enterprise architecture diagram agentic workflow output in the ServiceNow AI Agent Studio.

    To view information on how to create AI agents and agentic workflows and how to use the AI Agent Studio, see the following: