Using ServiceNow Otto for Enterprise Architecture (EA)
With the ServiceNow Otto for Enterprise Architecture (EA) application, you can use generative AI skills to summarize and refine content, generate and compare diagrams, and gather insights into business applications. You can also query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.
You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the AI Admin Hub console. For more information, see Large language models on the ServiceNow AI Platform®.
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Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see .