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ServiceNow AI Research
People
Alexander J. Karran
ServiceNow AI Research
Alexander J. Karran
Publications
Investigating Interaction Friction in Generative AI: Improving User Experience and Decision-Making
.
Pauline Malaguti
,
Alexander J. Karran
,
Di Le
,
Hayley Mortin
,
Constantinos K. Coursaris
,
Sylvain Sénécal
,
Pierre-Majorique Léger
. At
SIGCHI, 2025.
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