ServiceNow AI Research

Mihir Bansal

Mihir Bansal

Machine Learning Engineer

AI Research Deployment​

I am a Senior Machine Learning Research Engineer at ServiceNow, working on developing scalable frameworks for security evaluation and fine-tuning agents for AI Search, Recommendations and Conversational AI on the ServiceNow platform. Previously, I worked as a Machine Learning Engineer at Microsoft on improving Search Engines at scale and improving the ranking and summarization of web search results using LLMs. I graduated with a Master’s degree in Data Science from Carnegie Mellon University, and from BITS Pilani with a bachelor’s degree in Computer Science and a minor degree in Data Science. I have worked on various projects involving deep learning, time series analysis, social network analysis, and NLP question answering, collaborating with prestigious institutions and organizations such as Seagate, JPMorgan Chase, University of Hamburg, and CSIR-CEERI. I am excited about building tools for reproducible AI research, working on developing new algorithms and designing scalable software which will help in training, visualizing and evaluating machine learning models in real-time on static and dynamic datasets. I am proficient in C++, Python, C, Java, C#, R, SQL, Shell Scripting, Go, Scala, JavaScript and Swift programming languages, and have experience with frameworks such as PyTorch, Tensorflow, Keras, NLTK, OpenAI, Transformers, LangChain, OpenFace, Elasticsearch, AWS, GCP, Azure, Spark, Hadoop, Kafka, React, Angular, Kubernetes, Docker, Tableau, CUDA, A/B Testing.

Publications