Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
898003members
2882228posts
What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Ask the Experts: ServiceNow-to-ServiceNow Integration Methods Hosted by Allen Andreas 16 Sep, 2025 08:00 AM PDT Event Details Online LOSN: What’s new in the Zurich release for Integrated Risk Management (IRM) and Privacy Management Hosted by Lolita Honkpo 16 Sep, 2025 08:00 AM PDT Event Details Online LOSN: What’s new in the Zurich release for Integrated Risk Management (IRM) and Privacy Management Hosted by Lolita Honkpo 16 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Getting started with Grants Management from PSDS Hosted by Lolita Honkpo 16 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Office Hours - Software Asset Management Hosted by Abigail Lavadia 16 Sep, 2025 08:00 AM PDT Event Details Online HR Tech Hosted by Sandra Robles 16 Sep–18 Sep, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Approvals Not Triggering for HR Services in New COE

I set up a new COE → created topic category → topic details → HR service (fulfilment type = Service activity). When I use this service to create an HR case, no approval is triggered. But if I create a new service under an existing COE, approvals work...

  • Question

Business Application and Business Owner

We have an issue and I'm curious is anybody else has this issue or concern with their business application records.  We could have a single business owner, but many times there might be a group associated with that business owner and as we have had m...

  • Question

DocIntelligence

How do I upload a form inside the virtual agent chat and have docintilligence parse the file and then use the information to fill out a form?

  • Question

AI Search not really working

Dear Community.I have enabled AI Search on our dev(development platform) and test(testing platform). I did all the steps the AI Search Guide told me to do. After testing for some time, we realized, that the AI Search has no better search results than...

  • Question

Oracle DB license usage data - incorrect

Hi Team,   In the license usage report, For a specific country it is showing that it is using 16# processor licenses.But this is incorrect, it should be #8. Can you help us out, why as the result (or the calculation of Sam Pro) is incorrect, not trus...

  • Question

Playbook

Hey All,Is there any way to call the playbook created in Workflow Studio through flow desginer.I don’t get any action in my PDI in the name of Run Playbook/Start Playbook in flow desginer as suggested in some forum.Need input on this.Thanks.

  • Question

Query regarding REST API using POST to create customer account

Hello, I am exploring various REST APIs available for Customer Accounts in CSM module in Zurich release. However, I found that inbuilt 'Account API' provides GET methods to fetch customer accounts data but does not support POST method.  Is there any ...

  • Question

scratchpad field set readonly for non ServiceDesk group

Hi, I am trying to set a variable in the catalog item to read only for other than Service Desk group at the sc_req_item level. I tried it but still non Service Desk group is able to edit it. Kindly help.   (function executeRule(current, previous /*nu...

  • Question

Change the Field Order in Form

Hello community,I’m working with Incidents in ServiceNow and I would like to change the order of the fields shown in the Activity Formatter (Field Changes section).I already modified the property glide.ui.incident_activity.fields to add or remove fie...

  • Question

Resolved! Move the update set xml file from dev to prod facing an error

When I am trying to Retrieved the Update Set from dev to prod instance got an error Found a local update that is newer than this one even I am trying to click the Accept remote update set also not working again same error how to resolve this issue

  • Question

Survey Definition form is looking weird

Hello Community, What can be the reason that Survey Definition form is looking so weird like no Name, no Intro /Ending notes , no other fields are visible even on the form even in the list view.Attaching here is the image for reference.  Please guide...

  • Question
  • Human Resources Service Delivery

ServiceNow paging

Hi all,Needed paging enabled for p1, p2 type incidents.When p1 or p2 is created and assigned to Database team and assigned is empty then trigger the call to Database team. please let me know if anyone implemented or any insight. Thank you in advance....

  • Question

How to build a custom page for Workspace

I am completely new to Configurable Workspace and our team is currently using the OOTB HR Agent Workspace.  For a specific HR Service (Corrective Actions), after a user submits a case, there is a related list called Corrections that pops up that allo...

  • Question
View More
Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

Learn More