ServiceNow Community

Display HTML field value without tags in workspace

We are working on Audit Workspace where we have changed the "Description" field type from "String" to "HTML". In workspace the "Description" field value is displaying with HTML tags. Is there any way to display the content without any tags.

Question

Case creation from HR Agent workspace

Hello Guys, I have a question regarding creation of case form HR Agent workspace.I could see that when we create the case from workspace it throws an error.This happens to admin account too.

Question
Case and Knowledge Management
Human Resources Service Delivery

UI Script (UI type: all) calling issue

I have a UI Script of type all as following:(function() { if (typeof g_ui_scripts !== 'undefined') return CincValidatorUtils; })(); function CincValidatorUtils() { return { fieldNAValidator: function(g_form, field, fieldValue) { ...

Question

Flow Designer: Catalog checkbox always comes as false in Flow (Boolean vs String confusion)

Hi Team,I am facing an issue in Flow Designer where a catalog checkbox variable is always evaluated as false, even when it is selected during request submission.ScenarioI have a catalog item with a checkbox variable named flyr_ccuiThe variable is a c...

Question

I'm starting to learn about sales and order management since my project is base

Hi All, Good Day! I’ve recently started learning Sales and Order Management (SOM) as my current project is in the telecommunications domain.I’m looking to understand the best learning path and would really appreciate your guidance.Are there any rec...

Question

Hi All , Good Day ! I'm starting to learn about sales and order management since my project is base

Hi All, Good Day! I’ve recently started learning Sales and Order Management (SOM) as my current project is in the telecommunications domain.I’m looking to understand the best learning path and would really appreciate your guidance.Are there any recom...

Question

Creating Indicator Based on String field

I am trying to create one indicator which will give me the count based on Pipeline name (String field in table)Let say table name "metric_status", & we have some column called metric_name, pipeline_name (Metric name is unique)When i am trying to crea...

Question

Open chatbot when user click on catalog item choice

when user select PC software name, As soon as user select, we have to open our chatbot. [PFA SS]Is this possible. if its then how?

Question

Need help with integration hub

I want to do a ebonding between two ServiceNow instances.What i want to achieve is below.I want to do it through token based when an incident gets created/updated it should also update in the 2nd instance.Also for this i want to use auth-token instea...

Question

The message appears and then disappears immediately in production, but it works correctly in develop

Hi everyone,I'm facing an issue where a server-side error message disappears almost instantly on the Production environment, while it stays visible on the Dev environment until manually closed.Here is the UI Action code I'm using:function runPullback...

Question

SAM

Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...

Question

Resolved! Reclamation Job Executed but No Removal Candidates Created

Hello Team,I have installation data for a specific CI (xyz CI), and I have manually created software usage records for that CI. I have also configured a software reclamation rule and created a software entitlement for the software model (Miro).I exec...

Question

Resolved! in oncell edit client script old value showing like unidentified when i change state

Hi Team, i want to auto pop new value and old value when user change state from list view, i have written below script. but it is showing only new value, old value showing like undefined. please give solution if anyone know. client script - Oncell Ed...

Question

CMDB Data Manager - Archive Policy Type

Hi community and hi to @Tony Branton I'm digging deeper into to CMDB Data Manager and we want to leverage the Policy Type "Archive". This works fine as long as you just want to archive records based on your definitions. Where the systems currently b...

Question

operational configuration items

Hi folks, What operational configuration items can be selected and populated in the configuration item field on an incident or change request record?

Question