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Client script not working as intended for Customer Contact

Hi everyone,I’m encountering an issue with a Catalog Client Script that runs on a portal form. The script is the following:function onChange(control, oldValue, newValue, isLoading) {if (isLoading) {return;}var wl_array = g_form.getValue('watch_list')...

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Knowledge and catalog items

How can I connect the dots between a record producer used to capture knowledge article updates and have those updates automatically update the associated knowledge article?

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Attribute ref_ac_display_value=false is not working for Dictionary

Hi I’ve added multiple columns for searching, but I need to hide a specific column from the autocomplete display. The attribute ref_ac_display_value=false doesn’t seem to work at the dictionary level. Can someone help? I specifically want to hide the...

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Once the sc task state is close completed, then the respective ritm will get to close complete.

Once the request is submitted for a catalog item, the associated Request Item (RITM) has one Service Catalog Task (SC Task). When the SC Task state changes to Closed Complete, the corresponding RITM should also move to Closed Complete.To close the SC...

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How to post comments as system instead of current user in scoped application

Hello Team, I am trying to post comments via script in scoped application but in the activity stream it is showing as Logged in User i wanted to show it as system i cant use setJournalEntry() method in scoped application script How to achieve this

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TeamIn SOW New button is missing for Change templates module

Hi Team,Our Servicenow instance is upgraded to Zurich version. In Change templates module we cannot see New button in My proposals and Open proposals. New button should be visible for change manager. How can we add New button in SOW here.Thank you

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Changes to the Major Release Schedule Question

With the Brazil release not being scheduled until Q4 2026, can we get some clarity on the timeline for this upgrade. Given the shift of the second release to Q4 in 2026, Does that mean the Brazil release (from Zurich) in Q4 wouldn't need to be com...

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Unable to find duplicate System Properties to solve a java.sq.BatchUpdateException

Hi,I'm having a strange issue with the sys_properties table.Following the cloning from our PROD to our TEST and DEV instance in late October.I've tried to reimport 3 missing System Properties on our TEST instance.When I tried to import the records fr...

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Unable to access developer instance

Hi, I am getting mfa error each time when I am trying to login

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How to recaluate the Start date in historical records after fixed the OOTB MetricInstance script?

Happy Friday guys We just reverted the OOTB MetricInstance script include to the base version because a previous developer edited it, causing the Start column timestamp in the OOTB Incident State Duration to be the same as the ticket's creation date....

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Delete Action of Due diligence table should be visible to Specific group.

Hi,Any user from VRM team cannot delete a problematic DDR not IRQ records.The users under USR* VEN USR or USR * VEN ADMIN must have a delete button on the UI.Due diligence Request(DDR) table extends Task table(OOB).By default,admin users can delete t...

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Save/keep the Playbook Questionnaire answers before "SUBMIT"?

Hello everyone,In Playbook questionnaire-type activities, the answers are only saved when submitting (clicking SUBMIT), which completes the activity.Is there any way to save/keep the answers even without submitting?(the idea is to allow answer some q...

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Need to Create a Collapsible section in Widget

Hello,Based on the checkbox selected on the portal, need to show collapsible section in the portal, Let say there are 3 checkbox, 1. ABC 2.DEF 3.GHI.1 & 2 checkbox is true then related data should be visible in collapsible section. I'm beginner in le...

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ASN Data load causing an issue in HAM Pro

Hello All, I am trying to load asset data . i do have one PO number and it has 2 PO line number associated with it .One PO-line number has quantity of 30 laptop and another PO-line number has 10 quantity of laptop. Both PO-line number has same laptop...

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roles expire

in servicenow when we assign a role to a user it should be expire after a week is there any chance to create like this not delegates roles .other than this i will assign one role to user it will expire automatically

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