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Community activity

Resolved! Change Approval - Disable Self Approval

Hi Team, We are on Washington release and we are using change approval policies. We have a requirement to make sure that the person who is the 'assigned to' of a change request shouldn't be able to approve his own request (in OOTB instance, this can ...

  • Question

need help with database view

Hi There,i have a requirement to get cases with a,b,c groups that has an sla or notso i created tables belowresult looks like belowit is acutally getting SCTASK,Case and other as well.but i need only Case table data.please advice on it.Thankyou

  • Question

CMDB Remediation Flows

Hi All,Im looking at setting up Remediation Rules. I see that they use workflows over flows. Is there any way that I can get it to use the flow designer over the workflow editor?One thing i did note is that on the CMDB Remediation Rules documentation...

  • Question

Workflow Approval User activity not returning any result?

Hi All,I'm facing an issue in Workflow Approval User activity. after Approving the Approval Request, Workflow Approval User activity is ot returning any result and not moving to the next activity. What could be the reason behind this? How to solve th...

  • Question

Which out-of-box actions lead to the creation of an HR profile?

HelloI want to avoid that an HR Profile is created for a user when the usertype = "external". What are the different ways to create an HR Profile out-of-the-box?For now I am aware of the BR "Synchronize fields to sn_hr_core_profile" on table "sys_use...

  • Question
  • Human Resources Service Delivery

Entity Based Access

Hello experts,I’m setting up Entity-Based Access in GRC and running into a weird issue.  I’ve done the following so far:Installed the Entity-Based Access  pluginEnabled the property: sn_grc_ent_access.enable_entity_based_accessCreated an Entity Acces...

  • Question
  • Integrated Risk Management (IRM)

Resolved! Alternate of Field Watcher in next experience UI

Hello Experts, Good Day!! As I know that Field Watcher option is not available in Next Experience UI versions, Can any one let us know if there is any alternate feature developed in Next Experience UI by ServiceNow?  Regards,Vinita Kushwah

  • Question

Resolved! Install SPM in dev instance

I am relatively new to ServiceNow Development and Configuration and am seeking guidance on enabling the Strategic Portfolio Management (SPM) module.Our management has expressed interest in exploring the capabilities of SPM within ServiceNow, and as p...

  • Question

default value for date filter in Platform Analytics

We have a requirement where we want to show all the requests that were closed between 1st and 13th of current month and the previous month.  I tried it with the OOTB options for date fields in the platform analytics, but such option is not there. I c...

  • Question
  • Dashboard
  • Zurich

Widget/Modal help

I posted a question last week to help get me started with a portal (custom) widget and I was able to get the data from the client to the server (run a script include) and then spit back a value from the script include.Looking at it further, now I wan...

  • Question

Tracking costs in DPM

HI all,How should we track operating costs of services, offerings, applications, etc in DPM?The KPIs and KPI Groups I see track costs in terms of projects for implementation or improvement.  We want to track operating cost for services, offerings, an...

  • Question

Assignment group is not showing in Task Assessment Details

Hi Team, in Task Assessment Details  in dev assignment groups are showing, However in prod assignment groups is showing as empty. below is dev prod: Assignment group is same   for Incidents Assignment group is populating, For Request or Requested Ite...

  • Question
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