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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible?
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Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge
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Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Its_Azar Specialist Understanding Time-Limited Roles in ServiceNow Giving permanent roles for short-term tasks increases security risk and leads to ro... Read More Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [APAC] What's new in the Zurich release for Data Foundations Hosted by Lolita Honkpo 18 Nov, 2025 07:00 PM PST Event Details Online Live on ServiceNow: [APAC] What's new in the Zurich release for Data Foundations Hosted by Lolita Honkpo 18 Nov, 2025 07:00 PM PST Event Details Online Live on ServiceNow: [APAC] What's new in the Zurich release for Data Foundations Hosted by Lolita Honkpo 18 Nov, 2025 07:00 PM PST Event Details Online Live on ServiceNow: [APAC] What's new in the Zurich release for Data Foundations Hosted by Lolita Honkpo 18 Nov, 2025 07:00 PM PST Event Details Online Live on ServiceNow: Learn about HR Multi Instance Integration Hosted by Lolita Honkpo 19 Nov, 2025 07:00 AM PST Event Details Online Live on ServiceNow: Unleash the future of Vulnerability Management with USEM Hosted by Lolita Honkpo 19 Nov, 2025 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

VA info banner / message

I’m looking for a way for the Virtual Agent to display information about current service outages or a message of the day. This ensures employees see the info before submitting a ticket or contacting a live agent, helping reduce incidents related to o...

  • Question

Change Management for non-prod environments

Have your organization implemented or used changed management to manage changes for non-prod environments?  I have never implemented ITSM lean for non-prod environments before.  We are assessing if change management is a good fit or is there a better...

  • Question

How to clear chat history in Now Assist Panel

Hi: What does this #18 (missed chats) represent? What missed chats? How do I clear it?When I open I see 9. What does that 9 represent? And how do I clear it?Thank you, Rita 

  • Question

DemoHub upgrade question

Hi Community, I'v been reading conflicting information online for upgrading DemoHub and instances.  My main question is do we have to completely zBoot and reinstall DemoHub from scratch every time we move to a major release? (i.e. upgrading form Xana...

  • Question

Ghost records

Symptom You can see a record in a list, but when you click on it, it does not exist. You cannot delete it, even from code. If you look closer, you notice that the URL when you try to open it is for a ".do" page that is different from the list you wer...

  • Article

Copy work notes from interaction to associated HR Case

When creating a new HR case on an interaction, I'm trying to get the work notes from the interaction to copy over to the new HR Case that's associated. I'm trying to create a business rule but not having luck. Can anyone help?

  • Question

Hide Add/ Remove All , 'X' , Edit Row icon in MRVS on Service Portal

If you have Multiple MRVS on your Catalog item , and you are populating the value and want to hide the Buttons and icon , you can follow this catalog client script code and edit according to your needs.  function onLoad() {    //Type appropriate comm...

  • Question

Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is.  We used the Rich Content editor wi...

  • Question

Database view not returning records

Hi all.  Dbase Newbie here.   I am trying to create the below view.  I need to retrieve every user  with an assigned group and what roles the groups have.  I will also need data such as the department and other.   I intended to further granulate my d...

  • Question

Employee Form field mapping via Flow

Purpose OOB Employee Form's condition builder restricted to a single record. "Make sure that the result is a match to a single record." ~ ServiceNow Docs Existing OOB Employee Form field mapping limitations If multiple records are found, then mapping...

  • Article
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery
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