Courses

[victorayarz]

I'm new to the platform, but I've been working as a product specialist at the company for 4 months. I'd like to deepen my knowledge of the platform, and as a product specialist, what courses would you recommend? Do you have any certification recommendations as well?

[miftikhar20]

Hi @victorayarz, Welcome to the platform.

As a product specialist, focus first on core platform knowledge:

Start with Welcome to ServiceNow (free on-demand) for basics, then take ServiceNow Administration Fundamentals (on-demand or instructor-led) to prep for the Certified System Administrator (CSA)—this is the essential entry-level cert that proves you understand navigation, configuration, data model, etc.

From there, dive into product-specific courses based on your focus area (e.g., ITSM Fundamentals if you're in IT Service Management, or similar for HRSD, CSM, etc.).

All these are available on Now Learning (learning.servicenow.com), highly recommend starting there for free/on-demand options.
These guides also explain the certification framework and ITSM certification path:
Understanding The ServiceNow Certification Framework
ServiceNow ITSM Certification Guide: From Fundamentals to Expertise

If my response helped, please mark it as the accepted solution so others can benefit as well.

[Dinesh_Now]

Hello .

If you're ready to take the next step in your professional journey within domains like Administration, Development, Business Analysis, or Project Management, consider registering on Now Learning to embark on this enriching experience.

For building strong foundation, I will suggest to starts with 

1. Welcome To Servicenow 

2. ServiceNow Administration Fundamentals (Xanadu) 

Few good resources:

https://developer.servicenow.com/dev.do#!/learn
https://nowlearning.servicenow.com/lxp/en/pages/servicenow
https://www.youtube.com/@ServiceNowDevProgram
https://www.youtube.com/@ServiceNowCommunity
https://www.youtube.com/@NOWsupport

or follow Dr Atul G, on my YouTube channel, where i started to learn and slowly slowly becoming master, there are more source are channel depend on ur understanding .

https://www.youtube.com/@LearnNGrowTogetherwithAtulG

 Group) 

You may refer below post too for your question , its similar post.

https://www.servicenow.com/community/sysadmin-forum/greetings/m-p/3503364/page/1

FYI- Story from my--
  

A few months ago, I was completely new to ServiceNow. I didn’t know where to start or how the platform worked. Everything looked confusing at first, and I felt like learning it would take a very long time.

While searching on YouTube for some guidance, I came across  Sir’s channel. That’s where my ServiceNow learning journey actually started. His way of explaining concepts in a simple and practical manner made things much easier to understand. Step by step, I started learning the basics, practicing in my own instance, and gradually building confidence.

Over the months, I realised how much I had grown. From not knowing anything about ServiceNow, I can now say that I’m no longer a beginner. There is still a lot to learn, but the foundation has become strong.

My small suggestion to anyone who is starting with ServiceNow: try learning from Atul Sir’s channel. Stay consistent, practice regularly, and keep exploring the platform. If you keep learning with dedication, I’m sure you’ll soon become confident and move towards becoming an expert.



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[Aditya_hublikar]

Hello @victorayarz ,

When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

• Application Navigator, Banner, Content Frame (UI16)

• Explore Forms and List Views

• Company Branding and changing the Welcome Page

• Context Menu (what it is and its types)

• Breadcrumbs and how they work

Next, move on to data modeling basics:

• Table and Field creation

• Table dependencies and Table Extensions

• Field types

• Views

• Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

• Reference Qualifiers

• Dot-walking

• UI Policies

• Dictionary Overrides

• ACLs

• Priority Lookup

• Difference between Configuration vs Customization

Then understand data movement and backup concepts:

• Update Sets (how to take backup of your work)

• Update Set transfer methods

• Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

• Incident

• Problem

• Change

• Request

And then deep dive into the Development part.

Then  start with Certified System Administrator (CSA) – First & Mandatory

• CSA is the basic and most important certification for ServiceNow beginners

• It helps you understand how the ServiceNow platform works

Main topics to focus on:

• Platform UI and navigation

• Tables, fields, forms, and list views

• Users, groups, and roles

• Basic ITSM concepts

• UI Policies, Client Scripts, and Business Rules (basic understanding)

Best practices:

• Practice each topic in your Personal Developer Instance (PDI)

• Do not just memorize answers—try to understand why a feature is used and when to use it

After ITSM Module , another  important module is HRSD (Human Resources Service Delivery), which helps organizations automate and manage HR-related services for employees. HRSD provides capabilities such as employee case management, HR service catalogs, knowledge management for HR policies, and onboarding or offboarding processes. This allows employees to easily request HR services like leave approvals, employment verification letters, or onboarding tasks through a centralized portal.

ServiceNow also offers GRC (Governance, Risk, and Compliance), which helps organizations manage risks, maintain compliance with regulations, and enforce internal policies. GRC includes capabilities such as risk management, policy and compliance management, and audit management, allowing organizations to identify risks, track compliance requirements, and manage audits efficiently.

Another powerful module is ITOM (IT Operations Management), which focuses on managing and monitoring IT infrastructure. ITOM includes features such as Discovery, which automatically identifies devices and infrastructure in a network, Service Mapping, which maps business services to underlying infrastructure components, Event Management, which detects and manages system alerts, and Operational Intelligence, which uses analytics and AI to predict potential issues before they impact services.

Once you follow this path, your ServiceNow learning journey will be smooth and structured 

Try to spend 2-3 hours daily  on community which will help you understand different real  time scenarios ,different approaches . Explore University Course which also enhance your knowledge.

Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!

The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .

You can also explore Learning plans from below :

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

All the best for your Servicenow Journey 😀

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Dinesh_Now]

Hello @victorayarz .

if you got your answer, Please mark this as helpful and solution as accepted.  and please close thise thread