Field visibility in global search result

[devk739]

When using Global Search, I need to configure which fields appear in the search results for the Request Item (sc_req_item) table. I’m looking to add additional fields to the search result output.

Could someone please help with the configuration on the same.

 

[Tanushree Maiti]

Hi  @devk739 

There are 2 options.

1.  Configuring Global Search Results (Zing)

• In navigation type cxs_search_result_fields.list
• Search for the table sc_req_item in the list.
• If it doesn't exist, click New.
• Set the Table to sc_req_item
• based on your requirement , add the fields for search result

Sample record:

2.  Customize display settings for Search Result EVAM (Entity View Action Mapping) cards in portal and non-portal AI Search applications

ref:  https://www.servicenow.com/docs/r/platform-administration/ai-search/configure-search-result-card-opt...

https://www.servicenow.com/community/developer-forum/how-to-configure-fields-displayed-in-global-sea....