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Field visibility in global search result

devk739
Tera Contributor

‎03-10-2026 11:57 AM

When using Global Search, I need to configure which fields appear in the search results for the Request Item (sc_req_item) table. I’m looking to add additional fields to the search result output.

 

Could someone please help with the configuration on the same.

 
 

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Tanushree Maiti
Tera Patron

‎03-10-2026 12:32 PM

Hi  @devk739 

 

There are 2 options.

1.  Configuring Global Search Results (Zing)

  • In navigation type cxs_search_result_fields.list
  • Search for the table sc_req_item in the list.
  • If it doesn't exist, click New.
  • Set the Table to sc_req_item
  • based on your requirement , add the fields for search result

Sample record:

 

2.  Customize display settings for Search Result EVAM (Entity View Action Mapping) cards in portal and non-portal AI Search applications

 

ref:  https://www.servicenow.com/docs/r/platform-administration/ai-search/configure-search-result-card-opt...

 

https://www.servicenow.com/community/developer-forum/how-to-configure-fields-displayed-in-global-sea....

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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