What is Configuration Hub?
Configuration Hub provides a centralized location to access admin consoles for an application or group of applications by product family. Admin consoles are new ways to configure applications or capabilities through a streamlined setup process and provide usage tracking for applications. Configuration Hub provides insight into relevant tables and records for an application using Explore view.
Why should you use Configuration Hub?
Configuration Hub provides admins with a single place to view relevant tables and records for applications and product suites. With Configuration Hub admins can jump easily to available admin consoles for products such as Now Assist admin console, Clone admin console, Service Operations Workspace admin console, and more.
Admins can gain insights into product families such as IT Service management, where you can see all applications related to the product family and explore records. You'll also see key metrics such as errors, subscriptions for review, total customizations, and slow executions.
You can use the Explore view to view all of the related tables and records for an application instead of having to navigate to a table and right-clicking to Configure on a Classic Environment form or list.
Who can use Configuration Hub?
Users with the admin role can locate Configuration Hub in the Admin menu once the application is installed.
How do I get started with Configuration Hub?
Step 1: Documentation |
Step 2: Training |
Step 3: Best Practices |
Step 4: Further Resources |
Step 1: Documentation
For an overview of Configuration Hub and its functionalities per release, see the product documentation.
Release Highlights
Vancouver
Step 2: Training
Now Learning Training
As recommended above, you should be familiar with administrating on the Now Platform. ServiceNow Administration Fundamentals On Demand.
Knowledge
CreatorCon is a special program of sessions and training that runs every year during our Knowledge conference. Every year, we get access to new great presentations and courses about our Now Platform Products.
Developer Program
Next, request a Personal Developer Instance (PDI) to practice what you learned.
Step 3: Guidance and Best Practices
Whether you're new to ServiceNow System Administration or looking to find out the latest information and best practices, we have resources to help you understand how to use Admin Experience features effectively.
Platform Academy
The Platform Academy is a series of live sessions focused on platform topics. The academy occurs every other week on Thursday (9 am PST). There will be product experts on hand to demonstrate concepts, best practices, provide guidance, and answer questions in a live setting.
You must register to receive an invite, and you can register for the entire series at one time.
Step 4: Further Resources
Developer Program
In addition to PDIs and courses, the developer program publishes blogs, podcasts, and videos about our Admin Experience products.
ServiceNow Content
Coming Soon!
Community Content
Our greatest asset is YOU. Our ServiceNow community has a wide array of amazing ServiceNow developers, practitioners, admins, and content creators. Thank you!
(Author: Justin Meadows)
