What is Help Center?
Help Center is the next-generation Embedded Help product for configurable workspaces and pages built on the Next Experience UI framework. Help Center provides targeted help content to users in a UI page, based on the user's role.
Help Center
Help Center content is available in configurable workspaces and other pages built with Next Experience. You can create your own content within Help Center and decide which role(s) it should be available to. Help Center will display Embedded help content, so you do not need to re-write any content you previously created for Embedded help.
Within Help Center you can provide feedback to ServiceNow about your experience with the current release/product. All feedback is reviewed and may be used to improve the product.
Some helpful guidance when creating Help Center information:
- Who are the users you're writing for, and what is their role?
- What knowledge does the user already have of the product or workflow?
- What does the user need to help topic to assist them with?
- What information does the user need for the task they're working on?
Embedded Help
Embedded Help is available on Core UI when the Next Experience UI is disabled. Embedded help provides targeted help content to a user in a UI page, based on their role. Embedded help content created previously will display in Help Center. For more information on Embedded help see the product documentation.
Help Center vs. Embedded Help
| Feature | Help Center | Embedded Help |
| Number of Topics | Multiple | One |
| Images | Yes | No |
| Videos | Yes | Yes |
| Tables | Yes - with multiple columns, scroll bars, and click to expand | Yes - two column limit |
| Backend table structure |
Help and Guidance:
|
Embedded Help:
|
Why should you use Help Center?
The Help Center is a valuable resource that provides users with essential information and guides them on how to make the most of their workspace. When users click on the Help icon, they can easily access the Help Center content, which appears in the right sidebar. If needed, users also have the option to pin the sidebar to the right for convenient access.
Who can use Help Center?
Any user can access Help Center. Content can be tailored to specific roles. The admin or sn_help_admin role is required to create content by default.
How do I get started with Help Center?
|
Step 1: Documentation |
Step 2: Training |
Step 3: Best Practices |
Step 4: Further Resources |
Step 1: Documentation
For an overview of Help Center and its functionalities per release, see the product documentation.
Release Highlights
Vancouver
Step 2: Training
Now Learning Training
As recommended above, you should be familiar with administrating on the Now Platform. ServiceNow Administration Fundamentals On Demand.
Knowledge
CreatorCon is a special program of sessions and training that runs every year during our Knowledge conference. Every year, we get access to new great presentations and courses about our Now Platform Products.
Developer Program
Next, request a Personal Developer Instance (PDI) to practice what you learned.
Step 3: Guidance and Best Practices
Whether you're new to ServiceNow System Administration or looking to find out the latest information and best practices, we have resources to help you understand how to use Admin Experience features effectively.
Platform Academy
The Platform Academy is a series of live sessions focused on platform topics. The academy occurs every other week on Thursday (9 am PST). There will be product experts on hand to demonstrate concepts, best practices, provide guidance, and answer questions in a live setting.
You must register to receive an invite, and you can register for the entire series at one time.
September 29th, 2022 - Adoption Services (Guided Tours, Guided Setup, Help Center)
Step 4: Further Resources
Developer Program
In addition to PDIs and courses, the developer program publishes blogs, podcasts, and videos about our Admin Experience products.
