List view is different than form view
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08-22-2024 07:33 AM
My list view in the CSM module is displaying the wrong Category\Subcategory information. The cat\subcat looks correct when I go into the record but the list view is wrong. Snips below:
Form shows correct.
List view does not.
It's not doing this for every cat\sub cat. What could be causing this?
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08-22-2024 11:01 AM
What does the Subcategory list look like? Since these fields are Integers, if Labels were changed it is possible to still show the old value until the record is viewed.
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08-22-2024 10:59 AM
None of the labels have changed that I am aware of.
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08-22-2024 11:02 AM
Once you view a record, maybe save it for good measure, then refresh the list view, does the same record still show the incorrect subcategory?
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08-22-2024 11:22 AM
Ok let me try that. Here are the subcategories with the 2 case types:
Not sure if the "Value" and the "Sequence" can be numbered the same. This has never been an issue before.
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08-22-2024 11:29 AM
Viewing and saving didn't not correct the list view issue.