List view is different than form view

[George Z]

My list view in the CSM module is displaying the wrong Category\Subcategory information.  The cat\subcat looks correct when I go into the record but the list view is wrong.  Snips below:  

Form shows correct. 

List view does not.  

It's not doing this for every cat\sub cat.  What could be causing this? 

[George Z]

The list view shows the correct category but the incorrect subcategory: 

The form shows the correct subcategory: 

I'm not sure if this matters but the field types show as "integer" but they are drop down fields on the form: 

Sorry to blast you with so much information.  I appreciate the help.  

[George Z]

I checked my Dev instance and it's all of a sudden showing correctly.  Not sure what changed.  I will check your suggestions in Dev and compare to prod and see if there are any mismatches anywhere. 

[George Z]

I'm still having this issue and I am unable to figure out the resolution.  The table records look fine and all the integers match up with category and subcategory.  I did notice in list view that the incorrect subcategories being shown are subcategories that are not marked "active".  Very odd.  

[Brad Bowman]

That actually makes a little more sense, as a bug, if the errant subcategory Label has Inactive = true, and the same Value as the correct / active record.  This might be a known defect for your version.  You could try searching the HI portal then entering a new support ticket, or as a workaround try changing the Value on the inactive choices to something not in use by any of the subcategory records.

[George Z]

I will put a case in and see what they say.  I have duplicate integers for 3rd party and Complaint case categories.  I can't imagine that they are conflicting since I've had the CSM module in production for 4 years now with no issues.  Kind of a headscratcher.