Incident triggered

velkuruhari · ‎01-26-2025

Hi All,

When any incident is triggered to a team who have only one reporting resource , Is it possible to assign the incident to that resource automatically. Can we achieve this by assignment rules.

Please let me know in detail steps.

Thanks & regards

Pavithra

Juhi Poddar · ‎01-28-2025

Hello @velkuruhari

Ensure that the 'Assigned To' user is a member of the 'Assignment Group.'
This will only work if the 'Assigned To' and 'Assignment Group' fields are empty.
Additionally, verify that there are no client scripts or UI policies overriding this behavior.

Hope this helps!

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Thank You
Juhi Poddar

View solution in original post

velkuruhari · ‎01-28-2025

Hi @Juhi Poddar

Thank you for your response.

I have done same as above. It doesn't work. I have given assignment group , user name and group mentioned in the assignment rule . when i test creating incident it is not assigned to that particular person.

please let me know your inputs.

Thanks

Pavithra