Limiting user list when @ mentioning in sidebar discussions
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ā02-09-2024 11:20 AM
When using @ mentions in sidebar discussions, the user list pulls up many records on the sys_user table. We'd like to limit this list to only Agent roles. Where can we configure this setting?
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ā02-10-2024 03:58 AM
Hi,
Please have a look at this article -
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0722431
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ā02-12-2024 11:17 AM
Thanks Ani. This applied the filter to the activity stream (addt'l comments/work notes etc.), so I'm guessing there's a different URL to use for the sidebar discussion. Would you have any idea on what that would be?