AES show one information and preview in platform another

Jceolin1
Tera Contributor

‎04-13-2024 11:36 AM

Hello, everyone, 

 

I'm a new with Servicenow and have a ploblem with my new app, when i open the preview in preview form the list show is OK, but when i test on click "open form in platform" the list shows the numbers of my records. See prints below:

 

In preview form:

AES - preview form.png

In platform preview:

view in platform.png

 

How do I configure my application so that the platform remains as it is in the preview form?

 

Thaks for support

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James Chun
Kilo Patron

‎04-14-2024 03:38 AM

Hi @Jceolin1,

 

Looks like the 'preview form' is displaying the 'Display' value of the reference records whereas the 'platform preview' is displaying the popup view of that table.

 

To modify the 'platform preview' or the popup view, have a read at this article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0686318

Make sure your 'Display' column is at the leftmost column.

 

Cheers

 

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