Chrome tab availability for specific role user in service operations workspace

[axtsxna]

Hi, I am working on Service Operations Workspace and want this chrome tab ("New Change Request") to be available for just a specific role user and not itil. How can I achieve this with ACL's ?

[Tai Vu · Accepted solution]

Hi @axtsxna 

That tab is managed through UX Page Property named chrome_tab.

At the condition > tableDescription > canCreate, this is only visible if the user can create a record on that table.

So you can change the ACL Create in the table to control the visibility of the item accordingly.

{
    "label": {
        "translatable": true,
        "message": "New Change Request"
    },
    "routeInfo": {
        "route": "create-change-request-page",
        "fields": {},
        "multiInstField": ""
    },
    "condition": {
        "tableDescription": {
            "table": "change_request",
            "canCreate": true
        }
    }
}

In the other hand, if you wouldn't like to change the ACL, you can modify the property by adding new attribute roles into the condition to apply specific for workspace.

Sample

{
    "label": {
        "translatable": true,
        "message": "New Change Request"
    },
    "routeInfo": {
        "route": "create-change-request-page",
        "fields": {},
        "multiInstField": ""
    },
    "condition": {
        "tableDescription": {
            "table": "change_request",
            "canCreate": true
        },
        "roles": ["admin"]
    }
}

Cheers,

Tai Vu

[axtsxna]

Hi @Tai Vu ,

Yeah ,  I added roles in conditions as you said...now its working for me.

Thanks for the help !!

[axtsxna]

Hi @Tai Vu ,

I wanted to ask about one more rquirement : 

In Service Operations Workspace , List Menu is not coming for non-admin users. It is coming for itil and admins but not for a custom role which I created and that role is even having access to every module which is there in the list. It is showing grant access to list from admin but the role is already having access. How can I achieve this ?

[Tai Vu · Accepted solution]

Hi @axtsxna 

The M2M Applicability could be the thing you're looking for. Try to check the List Applicabilities [sys_ux_applicability_m2m_list] table and see whether those lists have been associated to an Applicability that contains your custom role. 

Let's have a look to the nice post below for details how to config List Applicability.

Ref: Configuring Lists in Configurable Workspace

Cheers,

Tai Vu

[sayali97]

Hi Tai Vu.

I did the tab configuration for sc_cat_item table its working for admins but for non admins it's not working. Even I provided the roles seems ACL is blocking it. In that case what needs to be done?

[axtsxna]

Thanks @Tai Vu for the help !!

Do you also know like how can we make details tab as default tab when workspace record page is loaded instead of overview tab ? I did it with script :

function evaluateProperty({ api,helpers}) {

    if(api.context.props.selectedTabIndex == 0) {
        return 1;
    }

    return api.context.props.selectedTabIndex;
}

But this script are for tab index so it works just for incident record page but for problem , change,etc record page it doesnt work because of different tab index. I just want to make details tab default when record page is loaded instead of overview tab.