Chrome tab availability for specific role user in service operations workspace

[axtsxna]

Hi, I am working on Service Operations Workspace and want this chrome tab ("New Change Request") to be available for just a specific role user and not itil. How can I achieve this with ACL's ?

[Tai Vu · Accepted solution]

Hi @axtsxna 

That tab is managed through UX Page Property named chrome_tab.

At the condition > tableDescription > canCreate, this is only visible if the user can create a record on that table.

So you can change the ACL Create in the table to control the visibility of the item accordingly.

{
    "label": {
        "translatable": true,
        "message": "New Change Request"
    },
    "routeInfo": {
        "route": "create-change-request-page",
        "fields": {},
        "multiInstField": ""
    },
    "condition": {
        "tableDescription": {
            "table": "change_request",
            "canCreate": true
        }
    }
}

In the other hand, if you wouldn't like to change the ACL, you can modify the property by adding new attribute roles into the condition to apply specific for workspace.

Sample

{
    "label": {
        "translatable": true,
        "message": "New Change Request"
    },
    "routeInfo": {
        "route": "create-change-request-page",
        "fields": {},
        "multiInstField": ""
    },
    "condition": {
        "tableDescription": {
            "table": "change_request",
            "canCreate": true
        },
        "roles": ["admin"]
    }
}

Cheers,

Tai Vu

[Tai Vu]

Hi @axtsxna 

There you go!

Selected tab index [selectedTabIndex]

Dynamically sets the tab that is open by default when bound to data by string queries or data resources. To set the default tab statically, use defaultTabProperty​.

URL:  https://<your_instance_name>/nav_to.do?uri=sys_ux_screen.do?sys_id=1a2baf67534130108e4dddeeff7b125f

Changes here will apply wherever the Record SNC is utilized.

Cheers,

Tai Vu

[axtsxna]

I tried it @Tai Vu . But its changing even for other records as well. For Example: selected tab index 1 for problem record is problem tasks so its opening that instead of details.

I want details tab as default for all records whether it is change,problem,request,interaction,etc.

[sayali97]

Hi @Tai Vu 

I did the tab configuration for sc_cat_item table its working for admins but for non admins it's not working. Even I provided the roles seems ACL is blocking it. In that case what needs to be done?

[Tai Vu]

Hi @sayali97

Yes, the user must pass the ACL check first, meaning they need the proper access rights to interact with the sc_cat_item table.

The Roles attribute in the tab configuration is used only to control who can create new records by using the "+" icon on the Chrome tab in SOW. It doesn’t override ACLs.
Think of it like trying to open a locked door with a badge. The tab might say "you’re allowed," but if ACLs say no, the system won’t let you in.

In that case what needs to be done?
We’ll need to review the ACLs for the sc_cat_item table and confirm whether the assigned role actually grants Create access. Adjust them according to your business requirements.

Cheers,

Tai Vu

[sayali97]

Hi @Tai Vu 

Thank you for your update. I found it why this happened it's not the ACL it's the condition written in the JSON if we remove that condition its accessible to the ITIL user as well and now it's working fine for me. The code is:

{
"label": {
"translatable": true,
"message": "New Request"
},
"routeInfo": {
"route": "record",
"fields": {
"table": "sc_cat_item",
"sysId": "-1"
},
"multiInstField": "sysId"
}
},