Chrome tab availability for specific role user in service operations workspace

[axtsxna]

Hi, I am working on Service Operations Workspace and want this chrome tab ("New Change Request") to be available for just a specific role user and not itil. How can I achieve this with ACL's ?

[Tai Vu · Accepted solution]

Hi @axtsxna 

That tab is managed through UX Page Property named chrome_tab.

At the condition > tableDescription > canCreate, this is only visible if the user can create a record on that table.

So you can change the ACL Create in the table to control the visibility of the item accordingly.

{
    "label": {
        "translatable": true,
        "message": "New Change Request"
    },
    "routeInfo": {
        "route": "create-change-request-page",
        "fields": {},
        "multiInstField": ""
    },
    "condition": {
        "tableDescription": {
            "table": "change_request",
            "canCreate": true
        }
    }
}

In the other hand, if you wouldn't like to change the ACL, you can modify the property by adding new attribute roles into the condition to apply specific for workspace.

Sample

{
    "label": {
        "translatable": true,
        "message": "New Change Request"
    },
    "routeInfo": {
        "route": "create-change-request-page",
        "fields": {},
        "multiInstField": ""
    },
    "condition": {
        "tableDescription": {
            "table": "change_request",
            "canCreate": true
        },
        "roles": ["admin"]
    }
}

Cheers,

Tai Vu

[sayali97]

Hi @Tai Vu 

Thank you for your update. I found it why this happened it's not the ACL it's the condition written in the JSON if we remove that condition its accessible to the ITIL user as well and now it's working fine for me. The code is:

{
"label": {
"translatable": true,
"message": "New Request"
},
"routeInfo": {
"route": "record",
"fields": {
"table": "sc_cat_item",
"sysId": "-1"
},
"multiInstField": "sysId"
}
},

[Mohammad Khalid]

Thanks! Sayali

I tried and its working

[jasonm595180004]

ACLs won't hide Workspace tabs. Instead, set the tab or page visibility to your custom role and remove itil access. Use ACLs only to secure the underlying records and actions.