How do I create a Custom Scoped Application for Implementing all the ITSM functionalities?

[Navaneeth1]

I have a client requirement where a shared instance is used to implement incident and change management. They have asked me to use scoped custom applications for this project.

Could someone please tell me the best way to do this? I'm not sure which all tables need to be inherited for this to be a custom application. I also could not seem to create Change Requests when I created a table inheriting the Change Request table. 

Thank you in advance!

[Amit Gujarathi]

HI @Navaneeth1 ,
I trust yo are doing great.
Please find the below document for step by step guidance on the same.
https://docs.servicenow.com/bundle/tokyo-application-development/page/build/guided-app-creator/conce... 

[Navaneeth1]

Hey @Amit Gujarathi 

Thanks for the reply. I know how to create custom apps, but I need step-by-step instructions on how to create a custom application for Incident and change management including which all tables I should include by inheritance as a part of it. 

Could you please provide a video or documentation of that?

[Amit Gujarathi]

While creaing application you just have to select Global and  then it will ask which table you wanna use just select incident and change and then add the role as ITIL

[Navaneeth1]

The application HAS to be a "Scoped" custom application to restrict user access. Could you please provide a way around this?