Service Operation Workspace - ITIL Access Errors

Jonathan102
Tera Guru

‎08-01-2024 11:58 AM

Hi all,

 

We have updated the ACLs to allow all ITIL users access to SOW. However, they can only access the home/landing page. If they try to open any other options (like Lists) they get either a permissions error or The page you are looking for could not be found. As admins, we do not get either of these errors. We have checked everywhere we can think to check. Any input would be appreciated.

Thanks,

Jonathan

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2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

‎08-01-2024 12:19 PM

@Jonathan102 Try to take help of Access Analyser/ACL debugger to check which ACLs are failing for the user.

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Sumanth16
Kilo Patron

‎08-01-2024 01:22 PM

Hi @Jonathan102 , 

 

Please refer below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1298698

https://www.servicenow.com/community/itom-forum/service-operations-workspace-lists-won-t-load/m-p/93...

 

Please mark my answer as correct based on impact.

Thanks & Regards,
Sumanth Meda
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